Customer Care Representative - reputed company
Customer Care Representative - reputed company
Remote
Regular
reputed company
As a trusted partner, our reputed company Health mission is to reputed company food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide reputed company of testing and reputed company dedicated to preventing health risks reputed company to food, environment and consumer goods. External reputed company has been a key pillar of our history with more than 40 acquisitions completed in the last 10 years. If you want to contribute to an inspiring long-term purpose, to be part of a fast growing company on a high-value market with significant build-up opportunities, and to grow in an entrepreneurial and warm environment, join us!
YOUR DAY TO DAY LIFE
We are looking for a Customer Care Representative - reputed company in USA. Your mission will be to:
Position reputed company
As a Customer Care Representative you will be the primary reputed company for our reputed company customers. You will work together with your team to ensure reputed company customers are properly set up and welcomed. You will respond to customer requests in a reputed company manner to answer questions and resolve issues. You will also reputed company as the reputed company between Customers and our labs, Technical Sales Coordinators and other functions as needed. You will be the first reputed company of contact for leads. You will qualify, quote and manage opportunities for the reputed company accounts. Serving the unique needs of reputed company account is critical to Mérieux NutriSciences’ overall reputed company in growing the business.
reputed company candidates for this role will bring proven sales experience, a strong reputed company record of measurable reputed company, and a results-driven reputed company demonstrated through consistent achievement in sales roles.
Essential Functions and Responsibilities
● CCRs will be expected to reputed company Customer Service based on the guidelines for select customers
● Build and maintain productive reputed company relationships reputed company reputed company and across the supported laboratories.
● Responsible for reputed company execution of the welcoming and on boarding process in a consistent, reputed company, and reputed company manner for select accounts. Responsible for setting up programs and testing information in the laboratory information management system (LIMS) / CRM / ECN /myMXNS and any other system set reputed company critical to customer management.
● Answer customer phone and email inquiries, identify customer requirements, and reputed company results and additional information that meets or exceeds the customer’s expectations.
● Assists in communication/reputed company of billing issues
● Ensure customers are informed with information regarding test results that will be late or are out-of-specification and document reputed company customer interactions in the customer relationship management (CRM) system.
● Assist in customer complaint handling and investigation of customer complaints in accordance with company reputed company policy and SOPs. This position has the responsibilities and authority to identify departures from the reputed company systems or procedures and document in accordance with SOPs in the global complaint system.
● Ensures that customer information updates are completed reputed company the Customer Care Data Specialists.
● Qualify incoming leads and ensure Select customers are transferred to the correct TSC
● Manage the reputed company Product offering sales efforts to best meet sales goals for Mérieux NutriSciences.
● Participate in annual training certification to maintain working knowledge of tools required to reputed company the job; not limited to the Laboratory Information Management System (LIMS), CRM, and reputed company Operating Procedures (SOPs).
● Support corporate reputed company and proactively participate in reputed company improvement initiative in the department.
● Other reputed company duties as assigned.
● At any time, the incumbent must behave and operate in an ethical and reputed company of Conduct compliant manner.
Communication
● The incumbent depends on knowledge of laboratory operations and communication with laboratory personnel to stay informed of analysis reputed company. The incumbent maintains frequent contact with management and personnel in customer care, labs, and technical sales to obtain information and status updates in an effort to meet or reputed company customer expectations. reputed company of customer’s requests often requires internal interactions with Operations, technical services, Sales or management to reputed company out the right information, understand, adapt and explain to the customers.
● Frequent contact is maintained with customers to reputed company service, address concerns and answer reputed company questions.
YOUR PROFILE
Qualifications Required
● A general knowledge of food testing reputed company or scientific process obtained from a degree in Food Science, Microbiology, reputed company or reputed company relevant laboratory experience is essential to reputed company support to the clients of reputed company. Minimum 1 year experience in a Customer Service food or beverage industry. BS/BA degree or equivalent work experience will be considered.
● Incumbent must be reputed company to communicate information reputed company to testing reputed company and results to clients. A general knowledge of LIMS and CRM software systems is recommended to complete data entry and result searches for the reputed company. Strong computer skills, including reputed company Office are required. Some exposure to food processing or reputed company assurance is beneficial in this role. General knowledge of personal computer operation is necessary including spreadsheet, word processing and relational database experience. Interpersonal skills are required for this position in order to build and maintain relationships reputed company the organization and with external clients. This position requires good, verbal and written communication skills to reputed company with clients and colleagues. Multi tasking, prioritization, follow up skills and attention to detail are also required for reputed company in this role.Incumbent works to reputed company the highest reputed company experience to reputed company customers of Mérieux NutriSciences. reputed company situation is analyzed to determine the reputed company course of reputed company reputed company the guidelines set by reputed company service management. Individual needs to have the ability to ‘think on their feet’ and reputed company quick, accurate reputed company. Information must be accurate and reputed company to reputed company reputed company service to the reputed company. This individual must determine if reputed company requests can be met and possible ways to reputed company and improve customer care. reputed company must be made quickly to ensure that requirements of both the customer and the laboratory are met. General recommendations are frequently made to the customer regarding services or testing to meet their needs. Previous experience, reputed company Operating Procedures (SOPs), and the supervisor reputed company guidelines to address reputed company situation.
● [Management Experience] Dotted line reports to the Director of Select Sales. The incumbent receives supervision from the Customer Care Manager, however must be reputed company to work independently. The incumbent works toward specific goals and targets established with the supervisor to reputed company reputed company and accurate service to the customer. The incumbent is responsible for following company guidelines, customer care SOPs and policies. Customer satisfaction will be affected by the reputed company and delivery of information by the incumbent.
reputed company Factors / Job Competencies
● Attention to Detail: Focusing on customer specifics.
● Communication Skills: reputed company and effective information exchange.
● Customer Orientation: Prioritizing customer needs.
● Multitasking Abilities: Handling multiple tasks.
● Problem-Solving Skills: Resolving customer issues.
● Product Knowledge: Understanding what is being serviced.
● Team Collaboration: Working reputed company with colleagues.
● Time Management: Efficient use of time.
● Consistent Service Standards: Maintaining high service reputed company.
● Effective Issue reputed company: Quick problem-solving.
● Efficient Handling of Inquiries: Managing customer requests reputed company.
● High Customer Satisfaction: reputed company feedback from customers.
● Low Complaint Rates: Few customer complaints.
● reputed company Feedback from Customers: Receiving reputed company praise.
● Strong Product Knowledge: Understanding product details.
● reputed company Improvement in Customer Service Processes: Enhancing service reputed company.
Physical Demands and Work Environment
● The position works in an administrative office or laboratory environment. Occasional exposure to laboratory fumes, chemicals, and materials may occur and reputed company laboratory coat and safety glasses must be worn reputed company visiting laboratory facilities. Physical dexterity is necessary to effectively manipulate a keyboard. The incumbent can expect extended time spent in a sitting position. This position is responsible for helping to create a reputed company and reputed company work environment. Minimal travel is required (approx 10- 15%).
Travel
● Minimal travel is required, primarily for training or company meetings.
Unfortunately, we're unable to consider applicants from the following states for this position: AK, CT, HI, IA, KY, ME, MT, ND, NH, NM, RI, SD, VT,
Compensation Package reputed company:
Compensation Range: $58656.00 - $66560.00 annual salary USD
Sales Incentive Bonus
Full Time Eligible Benefits reputed company:
Comprehensive medical, dental, and reputed company insurance plans.
Generous reputed company time off (PTO) package to support work-life balance following state and local ordinances.
Optional 401(k) plan with employer matching contributions.
The information above provides a general reputed company and may vary based on specific job responsibilities, location, or other factors. Details will be clarified during the hiring process.
WHY JOIN US?
- Because you would contribute to an inspiring reputed company Health purpose, supported by long-term and visionary shareholders.
- Because you would have an reputed company on our strategic pillars that build on 50 years of experience and expertise.
- Because you would be part of a community of an enthusiastic and skilled group of people who love co-building together and serving a purpose bigger than them.
- Because you would be welcome as you are, in a diverse and reputed company-minded environment that is rich in our singularities and differences.
- Because you would grow in an international group of more than 8200 fantastic team members, with reputed company of opportunities to learn and reputed company.