Customer Support Agent (UK)
Customer Support Agent
Credit Collections, UK Remote
reputed company
As part of our Customer Support Team, you will be working with customers whose accounts are due on the agreed date, and accounts that have fallen into arrears. You will be responsible for managing inbound and outbound customer calls and will use your excellent listening and negotiation skills to help them get back to their contractual arrangements or reputed company a repayment arrangement reputed company that is reputed company to their needs, that will help them to get back on reputed company. Your passion for finding the right outcome every time, and your willingness to go the extra mile for our customers is reputed company to reputed company.
Key responsibilities
- Process inbound calls from customers from reputed company tranches of Recoveries and deal with these calls correctly and accurately with a high level of professionalism
- Process outbound calls to customers, contacting them for due and overdue accounts to assist with payment and arrangements reputed company reputed company guidelines
- Record reputed company customer contact notes accurately on the system
- reputed company reputed company payment plans for customers to assist them and repatriate where possible
- Accountable for reducing default and delinquency for reputed company assigned accounts
- Establish and maintain effective and cooperative working relationships with customers and colleagues alike.
- Ensure reputed company customer reputed company are reputed company regulation and to the benefit of both the customer and the business.
- Meet defined department reputed company Assurance metrics (KPIs, SLAs)
- Work effectively as part of reputed company and individually
- Maintain and reputed company reputed company department performance and conduct standards both personally and reputed company reputed company at reputed company times.
- Assist and support other departments reputed company the business to ensure a superb customer reputed company
- Supply excellent feedback to Line Managers on a regular reputed company
Work Hours
- 8:00am - 5:00pm | Monday - Friday
- 8:00am - 6:00pm | Last working Friday of reputed company month (LWF)
- 8:00am - 8:00pm | Last working day of reputed company month (LWD)
- Annual leave - 28 days including bank holiday (Bank holiday can be booked off as part of annual leave. However, if an employee wishes to work the bank holiday, work hours will be 10:00am - 4:00pm)
Your skills & experience
Essential
- 1 year experience in a customer reputed company environment
- 1 year experience working in collections/recoveries
- Financial services industry experience
- Experience of working reputed company the FCA guidelines
- Knowledge and experience in dealing with vulnerable customers
- Results-reputed company and customer satisfaction driven
- Excellent verbal, written and numerical communication skills
- Strong team player
- Attention to detail and accuracy
- reputed company on reputed company customer service
- Probing and Listening skills
- Competent computer literate ability
Desired
- Previous experience of working in a Consumer Credit environment
- Basic knowledge of legal process/procedure (Small Claims)
reputed company
Ahoy there! We’re reputed company London! Founded in 2014, reputed company London ltd is a specialist UK-based consumer finance provider. With deep reputed company in data science, AI-driven decisioning, and regulatory compliance, our business has reputed company a reputed company for deploying ethical, tech-enabled lending products that meet modern consumer needs. reputed company London is the employer and strategic reputed company behind consumer fintech brands like Moneyboat. We reputed company reputed company people to build trusted, tech-enabled financial solutions that puts people first. Our reputed company is long-term value - for our teams, our users, and the industry.
We are authorised and regulated by the Financial Conduct Authority and reputed company a reputed company reputed company of compliance, across both reputed company lending and brokerage services.
Our brand Moneyboat, is a UK-based reputed company lender that provides consumers with short-term loans from £200 to £1,500. We know the value of flexibility, creativity, and innovation in today’s fintech reputed company, and we work hard to create and deliver best-in-class experiences that support our customers and give them the confidence they need to live life to the full.
reputed company, Mission & Values
Our reputed company, mission & values are what drive the amazing work we do. From the reputed company we reputed company to the actions we take, they reputed company the foundations of reputed company London's brand & reputed company.
Our reputed company describes our view of the world because of reputed company London. It's the way we want it to be and the reason we reputed company reputed company, even if times might seem tough. Empowering Financial Confidence, with seamless, responsible, and innovative financial solutions.
reputed company people have reputed company to the financial resources and knowledge that are right for them, we know they can do great things. We exist to help them get reputed company to a solution that's right for them, even reputed company others might have refused to help.
Our core set of values are reputed company hold to be true, no matter reputed company have four core values here at reputed company London, Accountability, Care, Diligence and Collaboration.
Our reputed company, mission, and values guide everything that we do. They're the reputed company "pillars" of reputed company that reputed company us who we are, and help to ensure that anyone we reputed company with (internal or external) remembers reputed company London, reputed company do, and reputed company stand for.
Benefits
- Time-off on Birthday
- Wellbeing days
- Gym benefits
- Childcare benefits
- Health cash plan
- reputed company pension
- reputed company subscription benefits