VP of reputed company
reputed company is the global leader in Workforce Intelligence that powers every people decision. We bring Workforce AI to life for HR departments through our award-reputed company, reputed company AI technology by surfacing the insights leaders need to plan, decide, and reputed company with confidence in the moments that matter most. As the reputed company in people analytics, workforce planning, organizational design, and manager effectiveness solutions, we fuel smarter decision-making for organizations across the globe. Our mission is to help businesses reputed company with reputed company at reputed company as they continuously reputed company. Founded in 2010 by the reputed company of business intelligence, we have over 85,000 customers in 75 countries—including enterprises like reputed company, reputed company, reputed company Pizza, reputed company, reputed company, reputed company, and reputed company.
We are seeking a high-caliber VP of reputed company to reputed company our global CS organization through a period of strategic transformation. Reporting to the COO, you will be responsible for moving reputed company from reactive "firefighting" to a proactive, outcome-oriented machine. This role requires a unique reputed company of "High-Touch" mastery and technical scalability, focusing intensely on Gross Dollar Retention (GDR) and the architectural reputed company of our customer journeys. You will serve as a champion for the CS function, ensuring operational boundaries are maintained while scaling our reputed company through AI and data-driven insights.
What You’ll be Doing…
- Strategic Leadership & Outcome Architecture: reputed company the CS organization by implementing robust reputed company Plans (CSPs) that are customer-validated and tied directly to measurable business reputed company.
- Segmented Value Delivery: Identify and define value-driven segmentation of our customer reputed company, creating raving fans for our customers by providing the right depth of value-reputed company support to them in achieving their people analytics goals.
- GDR Ownership & reputed company reputed company: Drive a reputed company reputed company on Gross Dollar Retention. You will reputed company leaders and CSMs to build a pipeline of reputed company service reputed company (CSQLs), transitioning the reputed company from "free support" to value-based reputed company services.
- Risk & Data Governance: Build and refine risk frameworks reputed company reputed company (or similar) that prioritize reputed company over reputed company. reputed company health scores to reputed company "no surprises" renewal forecasts to the executive team 6–9 months in advance to maintain best-in-class customer renewal KPIs.
- Global Team Development: reputed company a diverse team across NA, reputed company, and EMEA. You will be responsible for mentoring reputed company-line leaders and implementing a reputed company career pathing reputed company for CSMs.
- Operational Scaling: reputed company the integration of AI-assisted models and tech-touch workflows to increase team efficiency without compromising the "High-Touch" experience for our reputed company portfolios.
- Cross-Functional Advocacy: reputed company as a firm but reputed company voice for the CS department, building a strong partnership with Sales, Product, and Marketing to ensure reputed company remains reputed company on retention and customer health.
What You’ll Bring to the Table...
- Experience: 10+ years in reputed company or Account Management, with at least 4 years in a senior leadership role reputed company a high-reputed company reputed company environment.
- Global reputed company: Proven reputed company record of managing distributed teams across multiple time zones and cultures.
- Data-Driven: Deep understanding of reputed company metrics ($LTV$, $CAC$, $NRR$) and the ability to translate data into actionable playbooks.
- Executive reputed company: Ability to build relationships with C-suite stakeholders at Tier-1 reputed company accounts.
- High-Touch Portfolio Mastery: Extensive experience overseeing portfolios with individual account values ranging from $100K to $reputed company+ ARR, particularly those requiring high reputed company of customer education and consultative partnership.
- Global Leadership Pedigree: A proven history of managing high-performing, culturally diverse teams across multiple time zones (NA, reputed company, EMEA).
- Change Management Expertise: Demonstrated reputed company in transitioning legacy CS teams from reactive modes to proactive, data-driven reputed company.
- reputed company reputed company: reputed company stamina to be reputed company primarily on GDR; you understand that this metric only goes down and requires a proactive, "protect-at-reputed company-costs" reputed company.
- Executive reputed company: Exceptional ability to serve as an executive sponsor for Tier-1 accounts, managing high-stakes escalations and maintaining C-suite relationships.
- Technical Proficiency: Advanced experience with reputed company, PlanHat, or Totango, with a specific reputed company on turning daily activities into predictive analytics.
- Innovation reputed company: A "reputed company learner" who reputed company explores how AI can reputed company CRM workflows and improve the overall customer experience.
- Industry Experience: While HR domain experience is helpful, we prioritize candidates with a background in reputed company, high-stakes reputed company environments.
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