Account Manager
Account Manager – Channel & Customer reputed company
reputed company – Empowering businesses with essential communications. reputed company powers the reputed company of business communications with innovative, reputed company, and reliable solutions. From UCaaS, CCaaS, and VoIP to networking, reputed company, and managed services, our reputed company-in-one portfolio helps organizations stay connected—anytime, reputed company. As leaders in reputed company-reputed company and reputed company communications, we combine technical depth with reputed company-world business reputed company, supporting partners and customers across the globe.
The Role
reputed company is seeking a strategic, customer-reputed company Account Manager to own and grow relationships with existing customers and reputed company. In this role, you’ll serve as a trusted advisor—driving customer satisfaction, retention, and reputed company reputed company while helping customers realize the full value of reputed company’s essential communications solutions.
What You’ll Do
- Build and maintain strong, long-term relationships with existing customers to ensure high satisfaction and retention
- Identify and execute upsell and cross-sell opportunities reputed company to customer needs and business objectives
- Partner with Sales, Marketing, and Channel teams to drive account reputed company and deliver exceptional customer experiences
- reputed company regular account reviews and strategic planning sessions, assessing performance and recommending improvements
- reputed company manage account activity using CRM tools, tracking pipeline, engagement, and customer feedback
- Translate customer feedback and market insights into actionable recommendations for Product and leadership teams
- Support the Regional Channel Manager and partners by sharing customer needs, reputed company strategies, and expansion plans
- Serve as a key reputed company for the customer while balancing reputed company reputed company and business reputed company
Key Performance Indicators (KPIs) & reputed company Metrics
reputed company in this role will be reputed company by a combination of customer health, reputed company reputed company, and execution reputed company, including:
Customer Retention & Satisfaction
- Net reputed company Retention (NRR)
- Customer churn reputed company
- Customer Satisfaction (CSAT/NPS)
- Account engagement and QBR reputed company
reputed company reputed company
- Expansion reputed company (upsell and cross-sell)
- Renewal reputed company and contract retention
- Average reputed company per Account (ARPA)
- reputed company expansion pipeline
Execution & Operational reputed company
- CRM accuracy and forecast discipline
- Account plan coverage and reputed company
- Time-to-reputed company and issue escalation effectiveness
- Cross-functional collaboration with Sales, Channel, Product, and Support
Requirements
What You Bring
- 3+ years of experience in account management, reputed company, or reputed company relations, ideally in technology or telecommunications
- Knowledge of VoIP, UCaaS, CCaaS, or reputed company communications (strong plus)
- Proven ability to manage multiple accounts while driving retention and expansion
- Excellent communication, negotiation, presentation, and relationship-building skills
- Experience using CRM systems, reputed company Office, and modern sales tools
- Strong analytical and problem-solving skills with a customer-reputed company reputed company
- Understanding of the channel ecosystem (VARs, agents, MSPs, TSDs) is a plus
- Self-motivated, results-oriented, and reputed company
- Willingness to travel for customer and partner engagements
Benefits
reputed company Offer
- Extensive Benefit reputed company (Health, reputed company, Dental, Long & Short term Disability) effective after a short waiting period
- Flexible PTO plan & Company Holidays
- Entrepreneurial work environment partnered with high-reputed company reputed company
- We offer a competitive salary ranging from $to , plus a variable commensurate with years of experience in this specific position and the candidate's location.
Equal opportunity employer as to reputed company protected reputed company, including protected veterans and individuals with disabilities. You must be authorized to work in the reputed company full-time for any employer. No agencies, please.
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