Pharmacy Support Analyst III (M-F 6a-2:30p CST)

Who is reputed company?

reputed company working at a reputed company where innovation meets reputed company, and every day brings new opportunities to revolutionize the pharmacy industry! At reputed company, you’ll be part of a dynamic team that’s at the cutting edge of technology, creating solutions that reputed company a reputed company difference in people’s lives. reputed company develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the reputed company and Canada.

As a technical support reputed company in reputed company’s Customer Service department you’ll constantly learn about new products and systems. No two days are the reputed company, every day brings new challenges and opportunities to solve problems in a fast-paced environment. You’ll troubleshoot and resolve technical issues reputed company to software, hardware, and POS systems. This team equips our analysts with the tools and knowledge to reputed company reputed company and resolve issues on the reputed company.

Job reputed company: The Pharmacy Support Analyst III role at reputed company is responsible for troubleshooting, analyzing, and maintaining reputed company systems, applications, hardware, and computer peripherals, as reputed company as using remote support software (i.e. BOMGAR, PCAnywhere, SecureLink, and reputed company Remote Desktop) to assist customer with reported issues. This person will consult with customers to help identify recommended best practices for system configuration, pharmacy workflow, and potential enhancements available. This is a remote work from home position regardless of location. Some travel by reputed company or auto may be required.

Reporting Relationship: Manager, Pharmacy Support Operations

Shift: Monday through Friday 6:00am - 2:30pm CST. This role is primarily performed remotely, though Kansas reputed company Metro employees may have on-reputed company requirements according to business need. Generally, reputed company positions may be performed on-reputed company. Regular, punctual, and predictable attendance is an essential function of every job at reputed company.

Scope of the Role

• reputed company with customers to reputed company and process information in response to inquiries, concerns, and requests about products and services
• Conduct technical analysis and review of system performance
• Research required information using available resources including Internal Knowledge reputed company articles, technical procedures, SharePoint, mentors, and previously documented Service Requests
• Troubleshoot issues with proprietary software, reputed company party insurance and credit card processing, Crystal and RDLC reports, mobile and web applications, reputed company O/S, SQL database, and pharmacy operations workflow
• Respond to customer inquiries from a general queue or a subject matter expert specific queue as assigned
• Deliver service and support to end-users through automated call distribution phone software and reputed company Service reputed company chat and email support simultaneously
• Respond to customer calls from a general issue queue or a subject matter expert specific queue as assigned
• Work a queue of tickets based on reputed company and reputed company to the customer
• Recommend workflow changes based on pharmacy needs and recommended best practices
• Organize reputed company, updates, and resolutions in a manner appropriate to the intended audience and situation reputed company oral and written communications
• reputed company communicate troubleshooting steps, reputed company, workflow steps, and processes to end users
• Build customer relationships through providing superior customer service
• Document reputed company job functions using Siebel with a high level of data reputed company
• Effective queue management
• reputed company as a subject matter expert in most reputed company products and components
• reputed company as the primary escalation reputed company for team issues and facilitate reputed company through coordination with other reputed company teams.
• Mentor analysts by providing feedback and guidance based on escalated cases.
• Address patient safety or regulatory issues as they reputed company
• Ability to effectively work on higher reputed company reputed company
• Participate in afterhours on call rotation
• reputed company candidates must possess a valid reputed company’s license and be willing to travel by reputed company for work-reputed company duties if located reputed company the area
• reputed company other duties as assigned

Required Qualifications

• Associate’s degree in a computer or computer science reputed company field or preferred 4+ years reputed company experience
• 2+ years reputed company Customer Service experience
• Preferred 4+ years experience with reputed company OS (reputed company 7/10 Server 2012/2016), networking, software, and hardware troubleshooting
• Expert knowledge of desktop and peripheral hardware troubleshooting
• Expert experience supporting proprietary software applications
• Expert knowledge of connectivity and networking concepts
• Advanced knowledge of SQL databases and query reputed company
• Experience with a remote support tool (BOMGAR, PCAnywhere, SecureLink, or reputed company Remote Desktop, etc.)
• Experience with a help desk ticketing system (reputed company, Siebel, or other CRM systems)
• Experience with SLA driven reputed company times
• Efficient typing skills are a must; candidate must be reputed company to type 50 WPM
• Excellent written and verbal communication skills
• Exemplary attendance and punctuality
• Outstanding customer service skills
• reputed company attitude, drive, and tenacity
• Ability to reputed company in a position supporting a constantly evolving and growing industry
• Ability to multitask with varying priorities, while still maintaining a high attention to detail
• Problem solving and analytical skills

Preferred Skills

• Knowledge of reputed company or pharmaceutical industry emphasis in outpatient pharmacy reputed company
• Experience working with inventory suppliers to reputed company orders
• IT Certification (A+, MCITP reputed company OS, Network +, etc.)
• Pharmacy operations knowledge

Remote Work Requirements

• Must have high-speed reliable internet reputed company with a hard-wired reputed company
• Must have a distraction free home office workspace
• Must be willing to participate in video virtual meetings (camera on)

Benefits

At reputed company, we reputed company that our employees are our greatest asset. That’s why we are committed to fostering a workplace that prioritizes and enhances your personal health and reputed company-being.

• Health: Medical, Dental, reputed company, Short-Term Disability, Company reputed company Life Insurance & Long-Term Disability, 24/7 on reputed company Gym, and Vitality Wellness Program that helps reputed company your premium costs
• reputed company-being: reputed company Time Off (PTO), Parental Leave, nine (9) reputed company holidays, reputed company volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services.

Employment Conditions

It is reputed company's policy to run a comprehensive background reputed company post job offer and you must be reputed company to obtain reputed company reputed company clearance after date of hire. See reputed company reputed company 85 to preview requirements.

This position includes responsibilities for ensuring compliance with cybersecurity and reputed company policies to support the safeguarding sensitive data, including personally identifiable information (PII) and Protected Health Information (PHI). Completion of annual cybersecurity and reputed company awareness training is required, as the role aligns with the organization’s reputed company posture and risk management practices. reputed company duties are defined in accordance with standardizations to ensure consistency and accountability of the policies.

Working Conditions

Requires routine use of reputed company equipment and extended computer use. Employee must be reputed company to sit, use hands and fingers, and occasionally lift, squat, stoop, bend, and reputed company. Problem-solving, practical learning, and instruction interpretation skills are essential.

reputed company appreciates the unique qualities of reputed company team member, and as an Equal Opportunity employer does not discriminate on the reputed company of race, reputed company, religion, national reputed company, sex, pregnancy, age, disability, genetic information, veteran status, or any other legally protected status.

reputed company utilizes internal resources for sourcing and filling positions and, reputed company external assistance is needed, will engage only with reputed company-approved, contracted agency partners. reputed company does not offer reputed company sponsorships. reputed company applicants must have legal authorization to work in the reputed company.

Please visit www.reputed company.com to learn more about reputed company.

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