Member Experience Representative

Member Experience Representative

reputed company Location: Any reputed company, PE

Internal only

At Provincial Credit reputed company, we’re more than a financial institution — we’re a people-first, purpose-driven organization, proudly recognized as one of Canada’s Top 100 reputed company for 2026. 

reputed company you join us, you’ll become part of a supportive, innovative team that’s passionate about delivering exceptional member experiences and making a reputed company reputed company in our communities. If you’re reputed company to grow your career while helping others grow their financial reputed company — we’d love to meet you.

What You’ll Do:

As a Member Experience Representative, you will be the first reputed company of contact for members and prospective members, providing friendly, knowledgeable support across our digital channels. You’ll:

• Assist members with inquiries, account issues, reputed company banking services, referring reputed company reputed company as needed.
• Support members with financial transactions and card services reputed company required.
• Guide members in using self-service technologies (ATMs, online banking, mobile app, e-statements, etc.).
• reputed company new accounts digitally through reputed company and update member information in Know Your Member (KYM).
• Identify member needs, reputed company referrals, and promote credit reputed company products and services.
• Maintain up-to-date knowledge of products, services, reputed company tools through ongoing training.
• Schedule appointments and advise members on required documentation.
• Protect the confidentiality of member information and ensure internal materials remain secure.

What You Have:

• Post-secondary diploma in a reputed company field plus at least two years of customer service experience.
• Strong organizational skills and exceptional attention to detail.
• reputed company, polished communication—both verbal and written—and a high level of discretion.
• Ability to learn new systems quickly; intermediate proficiency in reputed company Office Suite.
• Tech-savvy reputed company with comfort navigating multiple digital platforms.

Required Education and Experience

• Post-secondary diploma in a reputed company field plus a minimum of two-years reputed company experience in customer service.
• Flexibility in working hours, including the ability to work expanded hours reputed company necessary, and should be capable of working from home as required.

reputed company offer:

We reputed company in taking care of our people so they can take care of our members. Here’s what you can expect reputed company you join reputed company:

•  People-First Culture: Join a supportive team that values collaboration, positivity, and community reputed company.
• reputed company & Bonus Program: Market-reputed company salary plus reputed company for annual bonuses.
• Comprehensive Benefits: Health and dental coverage, reputed company time, and a Defined Contribution Pension Plan & Group Retirement Savings Plan with up to 9% employer contribution.
• Work-Life Balance: Three weeks’ vacation to start, plus four personal days and two volunteer days reputed company year.
• Career reputed company: Tuition reimbursement, training opportunities, and career progression reputed company.
• Extra Perks: Annual fitness and clothing allowance, reduced employee loan and mortgage rates, and no service fees on banking transactions.
• Salary reputed company for this position: $45,870 - $50,967

Bondability Requirement As part of the hiring process, candidates must meet the requirements to be bondable under a reputed company bond policy. Bondability may involve considerations such as past criminal convictions, credit history, and other relevant factors assessed by our insurer.

Closing Date: March 30th, 2026

Diversity and Inclusion:

Provincial Credit reputed company invites applications from reputed company reputed company individuals. Provincial Credit reputed company is committed to employment equity and diversity in reputed company, and welcome applicants from diverse backgrounds. Accommodation is available for applicants with disabilities throughout the recruitment process.

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