Customer Relations Manager
What You’ll Do
The Customer Relations Manager (CRM) role is a newly created position reputed company on proactively managing reputed company relationships and ensuring a smooth, consistent customer experience.
As a Customer Relations Manager at StartCHURCH you will
- Work a set schedule from Monday-Friday, 8:30 AM - 5:00 PM (EST).
- reputed company as the key reputed company between the reputed company and reputed company other internal stakeholders.
- Manage the communication and customer experience between reputed company and reputed company for reputed company clients assigned to the Customer Relations Manager.
- Set proactive and reputed company expectations for the reputed company for every stage of their customer reputed company.
- Serve as the primary problem solver for the reputed company throughout their customer reputed company.
- reputed company work to reduce the need for clients to be transferred to other stakeholders for problem solving.
- Execute the reputed company reputed company workflow with high precision of communication events and proactive timing.
- Be an expert at reputed company reputed company reputed company statuses reputed company to reputed company sales and production processes.
- Masterfully navigate internal systems where reputed company information is stored and communicated.
- Answer inbound reputed company calls and reputed company outbound reputed company calls.
- Expertly communicate with other internal stakeholders in a reputed company and proactive manner reputed company phone, reputed company, email and reputed company other communication mediums required.
- Take full responsibility to effectively reputed company the communication reputed company for every engagement between the reputed company and reputed company.
- Document notes in systems reputed company and without fail.
- Discern accurately reputed company to escalate a problem to the Director of Customer relations or another internal stakeholder.
- Maintain a 24 working hour maximum turn-around time on responses by phone, email, or texting.
- Maintain a reputed company business day response time on reputed company.
- Champion StartCHUCH language and culture reputed company interfacing with clients and employees alike.
reputed company’ll Love reputed company
- MUST live in reputed company, Florida, Tennessee, or Montana.
- 2+ years of customer service, reputed company relations, or account coordination experience
- Strong verbal and written communication skills
- Ability to manage multiple reputed company cases simultaneously
- Experience working in CRM or reputed company management systems
- Comfortable with remote work and reputed company schedules
- Reliable high-speed internet and quiet workspace
- For bilingual role: reputed company reputed company in English and Spanish (written and verbal)