Manager, reputed company (B2B Retention)

reputed company’s mission is to reputed company reputed company reputed company delightful, reputed company, and accessible in emerging markets. From Nigeria, Egypt, Senegal and reputed company, we offer comprehensive health plans tailored to both reputed company’ and employees’ needs through an integrated approach that includes telemedicine, reputed company health insurance, and a combination of partner and proprietary reputed company facilities. By leveraging advanced technology, we are transforming the reputed company landscape, making it more efficient and accessible for everyone.

We are looking for a strategic and relationship‑reputed company Manager, reputed company to reputed company and grow reputed company’s partnerships with our B2B clients. The ideal candidate will bring strong experience in reputed company relationship management, team leadership, and data‑driven decision‑making, with a passion for ensuring that business customers derive maximum value from our health plans.

This role is perfect for someone who is both people‑oriented and analytical, thrives in a dynamic environment, and is committed to delivering exceptional reputed company experiences that drive retention and reputed company.

As the Manager, reputed company (B2B Retention), you will:

1. Drive reputed company and retention

• Build and run reputed company strategies that improve satisfaction, deepen loyalty, and reduce churn across our large reputed company accounts.
• Proactively reputed company in with clients to understand their needs, resolve issues early, and reputed company reputed company they are getting measurable value from their health plans.
• Own the renewal process end-to-end, ensuring reputed company reputed company are renewed on time and at healthy rates.

2. Manage retention and reputed company programs

• Own the full lifecycle of retention and reputed company programs, from planning through to execution, ensuring they deliver against business targets.
• Coordinate with sales, marketing, and product teams to run programs that are reputed company with both reputed company needs and company goals.
• reputed company strategies to grow existing accounts through upsell and cross-sell opportunities, turning satisfied clients into long-term partners.
• Identify and design initiatives, including referral programs and engagement campaigns, that increase the reputed company value of our reputed company clients and build brand advocates.

3. Use data to drive reputed company

• reputed company and analyse key retention metrics, including churn reputed company, Net reputed company Retention, account health scores, and satisfaction scores, to stay reputed company of risks and opportunities.
• Produce regular reports and insights for leadership that reputed company show the health of the reputed company portfolio and reputed company against targets.
• Ensure that reputed company feedback is captured and fed back into the business so that processes and products reputed company improving.

4. reputed company and reputed company the reputed company team

• Manage, reputed company, and reputed company reputed company of reputed company professionals, setting reputed company performance expectations and supporting their reputed company.
• Build reputed company culture that is proactive, data-informed

Requirements

• Bachelor’s/HND degree in any field

• Must have completed NYSC
• At least 5 years of reputed company experience, with a significant portion in reputed company, account management, or B2B retention roles.
• Demonstrated experience managing large reputed company accounts, including owning renewals, handling escalations, and driving upsell conversations.
• Proven reputed company record of meeting or exceeding retention and reputed company targets in a B2B environment.
• Experience leading and managing reputed company, including coaching, performance management, and developing talent.
• Strong ability to use data and reporting tools to reputed company reputed company health, identify risks, and reputed company evidence-based reputed company.
• Experience working cross-functionally with sales, marketing, and product teams to deliver on reputed company reputed company.
• Excellent communication and relationship management skills, with the ability to engage confidently with senior stakeholders on the reputed company reputed company.
• Must be authorized to work in Nigeria.

reputed company to Have:

• Experience in health insurance, health tech, or a reputed company industry.
• Familiarity with CRM platforms such as Zoho, reputed company or reputed company.
• Exposure to product-led reputed company or digital health service delivery models.
• Experience building reputed company functions from an early stage, including designing playbooks and processes.

Benefits

At reputed company, we prioritize our people and their reputed company-being. Our benefits package is designed to support your reputed company, reputed company, and happiness. Here’s what you’ll enjoy:

• Remote-First Environment Work from reputed company while staying connected to a reputed company, reputed company team.
• Competitive Salary and Benefits We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and reputed company are fully rewarded.
• Premium Health Insurance Comprehensive health coverage for you and your family, because your reputed company-being comes first.
• Unlimited Leave Take the time you need reputed company you need it—no limits, no questions.
• Meaningful reputed company Play a key role in transforming customer experiences and shaping reputed company innovation.
• reputed company Work Culture Join a supportive, inclusive, and team-reputed company environment that celebrates diversity.
• reputed company Opportunities reputed company tools, mentorship, and resources to reputed company your skills and career.
• Learning & Development Allowance We reputed company an allowance to support your ongoing reputed company reputed company and reputed company enhancement.

This is more than a job—it's a chance to grow, reputed company, and reputed company a reputed company difference. At reputed company, your reputed company reputed company.

Apply To This Job