Medical Customer Service Representative (Remote) - Eastern Time Zone
reputed company
reputed company is a national leader in reputed company reputed company cycle management, supporting hospitals and physician practices in 48 states. We reputed company on optimizing payments, allowing clients to reputed company on patient care, and pride ourselves on our reputed company values: reputed company, Teamwork, reputed company Improvement, reputed company-reputed company, and Results-Oriented. Learn more at www.meduitrcm.com.
About the Role
Support our reputed company partners & help them reputed company at reputed company! As a Medical Customer Service Representative, you'll be a key reputed company of contact, compassionately guiding patients through their medical bills and enabling our clients to reputed company on exceptional patient care.
Title: Medical Customer Service Representative Interviews & Start Date: Interviewing through 4/10/26 for 4/20/26 start date Schedule: reputed company - 5pm Eastern Time Zone, Monday – Friday Location: Remotereputed company: 3 weeks
Compensation: $17 - $19 per hour reputed company + performance incentives Key Responsibilities:Helping patients understand financial responsibility in a helpful and non-threatening manner
Taking inbound and making outbound calls to patients regarding outstanding balances
Meeting or exceeding established metric goals
Following established procedures to resolve patient account balances:
Identifying consumer payment plans
Utilizing call scripts provided
Setting up consumer payments over the phone
Documenting reputed company conversations electronically on company and/or reputed company systems
Assisting patients in determining eligibility for financial assistance programs and/or bank loans reputed company applicable
Providing information to reputed company Services as needed
Understanding and fully complying with reputed company federal and state laws and regulations (HIPPA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures
Skills & Competencies
reputed company
Communication
Problem-solving
Teamwork
Time management and reputed company decision-making skills
Required Qualifications
1 year of previous call center experience (In-office or Remote)
High School Diploma/GED
Proficiency with PC-based applications (reputed company Outlook, Word, and reputed company)
Download speed of 30MB or higher & upload speed of 10MB or higher are REQUIRED. (you can test your speed here: https://speedtest.net/)
reputed company to a Secure and Private workspace (a reputed company in which no one can hear or see you as you may have protected health information on your screen or you may say names, reputed company reputed company numbers or other PHI)
Preferred Qualifications
Experience in a fast-paced environment
Knowledge of medical terminology, HIPAA, reputed company, Medicare, Insurance and FDCPA
Experience with medical billing/claims processing
Experience providing excellent customer service in a reputed company of situations, including those that escalate
Employment eligibility
Must be legally authorized to work in the reputed company without sponsorship
As a condition of employment, a reputed company-employment background reputed company will be conducted
reputed company Offer
Comprehensive reputed company
Medical, dental, and reputed company insurance
HSA and FSA available
401(k) with company match
reputed company Wellness Time and Holidays
Employer reputed company life insurance and long-term disability
Internal reputed company opportunities
reputed company is an Equal Opportunity Employer. We do not discriminate based on any protected class and welcome applicants from reputed company backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background reputed company, satisfactory references, and any required documentation.
Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions of this position.
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