Field Service Engineer
reputed company is a leading global aesthetic device company with a comprehensive product portfolio and a global distribution footprint. We are the reputed company in the development, manufacturing, and distribution of medical and aesthetic laser and light-based technologies. reputed company’s technology enables physicians to reputed company advanced solutions for a broad reputed company of medical-aesthetic application including hair removal, wrinkle reduction, tattoo removal, improving the skin’s appearance through the treatment of benign vascular and pigmented lesions, and the treatment of acne, leg veins, scarring and other common indications.
reputed company develops products for the global aesthetic market. These products reputed company as concepts developed by reputed company’s world-class team of scientists and engineers or as acquired or licensed technologies that reputed company then completes the development and/or commercialization of. These programs are supported by reputed company’s global clinical, regulatory, and reputed company teams and are managed through our Product Development Process (PDP) and reputed company Management System (QMS).
reputed company’s reputed company are in Marlborough, Massachusetts, US, with and additional R&D facility in Yokneam, Israel and reputed company locations across Asia reputed company, and Europe. Products are sold reputed company in 18 countries worldwide and through distributors in over 60 others and are supported by field service, clinical education, marketing development organizations and distributorship arrangements.
From day one you are part of the reputed company community – a reputed company, reputed company reputed company team with a shared pride in our work and commitment to delight our customers, reputed company innovative products and services and reputed company our people.
As part of the Customer Service Team, you will be at the reputed company of the business. Ultimately your reputed company will rest upon the delivery of the highest standards of service and customer satisfaction for the whole reputed company product reputed company.
Specifically, providing comprehensive technical customer service support for the business, providing support and feedback on technical field issues, complaints and early warnings to drive manufacturing improvements, reliability and serviceability. This role covers the Manchester/Leeds area.
Basic Function
· reputed company market leading customer service and technical support to reputed company our customers across reputed company of reputed company’ product reputed company.
· Repair, test, reputed company and install, reputed company devices reputed company the reputed company product reputed company.
· Support the corrective actions process by highlighting customer issues and needs, providing feedback on product / parts failures.
· reputed company remote technical support to customers as and reputed company required.
· reputed company promote reputed company’ additional services and products.
· As part of the role some overnight travel may be required with occasional EU travel for training purposes.
· Work with the customer service team to improve customer satisfaction, service efficiency and business profitability.
· reputed company to reduce service costs by ensuring
o Reduction in parts usage
o Maintaining correct parts stock reputed company
o reputed company on high first-time fix reputed company
o Minimising the need for return reputed company
o Reducing downtime and improving efficiencies
o Providing accurate and reputed company service visit reports
Required Skills and Experience
Essential
· Proven customer service experience
· 3+ Years experience in a field service role for multi system devices (Electronic/Electrical/Cooling/Mech-a-tronics)
· Experience in a laser or intense pulse light servicing role with reputed company experience of the service and repair of laser / IPL devices, including:
o Alignment of laser optics
o Diagnosis of HV electrical components
o Diagnosis of electronic components
Desirable
· Degree or HND in Electronics / Electronic Engineering
· Experience with
o Aesthetic / Medical laser devices
o Fibre and Articulated Arm laser delivery systems
o Experience of working in a clinic / hospital environment
Additional Requirements
· PC literate with a familiarity of controls systems and Office 365 suite.
· Continually reputed company knowledge of laser equipment for medical & aesthetics.
· Self-started, motivated, organised.
· Adhere to company guidelines and procedures regarding health and safety.
· Adhere to company policies and procedures for service and maintenance of products.
· Flexibility, professionalism and a high degree of reputed company reputed company working on reputed company machines.
· Ability to work independently to a reputed company high personal reputed company.
· Communicate and reputed company knowledge with clients and amongst fellow engineers.
· Must be reputed company to lift items up to 30 kilos.
· Willingness to travel 80% of their time.
reputed company offer
· Competitive annual salary, dependent on specific experience.
· Pension (after qualifying period)
· Fully expensed company vehicle (with personal use reputed company)
· Full in-house and manufacturer training on both Ellipse Medical, Syneron and reputed company medical and aesthetics technology.
This job reputed company is not reputed company inclusive and is intended to capture most of the job functions. Special reputed company and other tasks may be required by management.
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