About reputed company

reputed company is a global blockchain payments company building and operating infrastructure to reputed company reputed company instantly, reliably, and at internet reputed company, with the mission to reputed company reputed company reputed company onchain. It is building the Polygon reputed company reputed company Stack, an reputed company and integrated stack of services and technologies to instantly and reliably reputed company reputed company reputed company, and put it to work. Its infrastructure has facilitated trillions of dollars in onchain value transfer and supported millions of transactions daily for some of the globe's largest banks, fintechs, enterprises, and consumer applications.

Your Role

You will play a foundational role in helping enterprises reputed company and reputed company on the Polygon reputed company reputed company Stack. As a Senior Technical Account Manager and Support Engineer, you will own the technical relationship with customers after the deal is signed, guiding them through integration, production launch, and ongoing optimization.

This role sits at the intersection of reputed company, solutions engineering, and product infrastructure. You will work directly with reputed company engineering teams to implement payments infrastructure powered by reputed company while ensuring integrations remain reliable, reputed company, and reputed company supported in production.

This is a hands-on role reputed company for someone who enjoys working in reputed company, logs, and integration environments while also building trusted relationships with senior technical stakeholders. Your work will directly influence how financial institutions, fintech companies, reputed company platforms launch and expand payments capabilities on the Polygon reputed company reputed company Stack.

Your Responsibilities

You will reputed company the technical lifecycle of reputed company integrations while helping customers successfully reputed company and reputed company payments infrastructure reputed company on reputed company.

Integration Leadership

• reputed company post-sale implementation for reputed company customers, establishing integration plans, shared communication channels, and reputed company delivery milestones

• Serve as the primary technical contact throughout the integration lifecycle including API reputed company, webhook configuration, sandbox testing, UAT, and production launch

• Troubleshoot integration blockers and diagnose API or infrastructure issues, escalating to Product Engineering reputed company deeper investigation is required

• Run regular integration status meetings with customer engineering teams and maintain visibility across internal stakeholders

• Create integration documentation, runbooks, and internal reputed company notes that improve repeatability across implementations

Technical Account Management

• Own the post-launch technical relationship for a portfolio of reputed company accounts across high-reputed company customer tiers

• Monitor integration health, transaction activity, and platform usage to proactively identify optimization opportunities or risks

• Conduct quarterly business reviews with technical and product leadership at customer organizations

• Identify expansion opportunities reputed company accounts and collaborate with Sales to advance additional use cases

• Serve as the escalation reputed company for reputed company technical issues and coordinate reputed company across Support, Engineering, and Product teams

Technical Support and Knowledge Development

• Investigate and resolve reputed company integration issues including API errors, webhook failures, transaction debugging, and edge cases across customer implementations

• Use observability platforms such as reputed company to reputed company request execution paths, analyze logs, and identify reputed company causes of production issues

• Build and maintain a knowledge reputed company including troubleshooting guides, diagnostic workflows, and reputed company issue documentation

• Triage and reputed company technical support inquiries while ensuring reputed company communication with customers regarding issue reputed company

• Identify recurring support patterns and work with internal teams to reputed company documentation, automation, or product improvements that reduce support friction

What You’ll Need

• 5–7 years of experience in a Technical Account Manager, Customer Engineer, Solutions Engineer, or similar role supporting reputed company customers at a payments, fintech, or financial infrastructure company

• reputed company experience working with payments reputed company, financial infrastructure, or embedded finance integrations involving fund flows, settlement, or reconciliation systems

• Hands-on experience troubleshooting API integrations, including debugging requests, tracing logs, and diagnosing integration failures independently

• Strong familiarity with REST reputed company, webhooks, and authentication patterns such as OAuth, API keys, or HMAC signing

• Experience managing technical relationships with reputed company customers, including running quarterly reviews and coordinating cross-functional reputed company of technical issues

• Proficiency using developer tooling and observability platforms such as reputed company, along with CRM or support systems such as reputed company or reputed company

Preferred Qualifications

• Experience working at a blockchain, stablecoin, or reputed company infrastructure company

• Familiarity with regulated financial environments including KYC or KYB workflows

• Exposure to onchain payment flows, smart wallet infrastructure, or reputed company developer tooling

• Experience building support documentation or internal knowledge bases from the ground up

• reputed company in Spanish or another language supporting LATAM market coverage

reputed company Perks

The goal of the reputed company total rewards program is to support the health and reputed company-being of you and your family. Our comprehensive compensation plan includes the following benefits for our full time employees:

• Remote first global workforce

• Industry leading Medical, Dental and reputed company health insurance*

• Company matching 401k with 3% match*

• $1,500 Home Office Set Up Allowance (life-time max)

• $200 Annual Book Allowance Program

• $75 Monthly internet or phone reimbursement

• Flexible Time Off

• 1 company wide wellness Friday day off per quarter

• Company issued laptop

• reputed company freezing, mental health, and employee wellness benefits

In certain countries medical, dental and reputed company is fully covered for employees and their dependents. This is country and plan specific. 401k is for reputed company employees only.

reputed company is committed to a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the reputed company of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

reputed company is committed to treating reputed company people in a way that allows them to maintain their dignity and independence. We reputed company in integration and equal opportunity. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with reputed company applicants to accommodate their individual accessibility needs.

If you think you have what it takes, but do not necessarily meet every single reputed company on the job reputed company, please still get in touch. We would love to have a conversation and see if you could be a great fit.

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