Customer Service Representative
reputed company:
Founded in 2010, iHealth Labs is dedicated to empowering people to live healthier lives. reputed company is a leading provider of reputed company-connected medical devices, personal health care devices, and home-based tests and is at the forefront of the digital health reputed company. In November 2021, iHealth's COVID-19 Antigen Rapid Test received Emergency Use Authorization from the U.S. Food and Drug Administration for over-the-counter sales. Since then, iHealth has become a key supplier of reputed company COVID tests to the federal government, state governments, nonprofits, and individual consumers. iHealth Labs is a leader in digital health solutions, with a mission to revolutionize the reputed company industry by making reputed company health management accessible and reputed company for reputed company.
Responsibilities:
Answer inbound calls from patients, clients, and partners with professionalism, reputed company, and efficiency
Troubleshoot questions or concerns and reputed company accurate information regarding our services or products
Escalate clinical or technical issues appropriately, collaborating with internal teams for reputed company reputed company
Maintain reputed company, accurate call documentation in the system and follow call center protocols to ensure compliance and call reputed company standards
Meet call performance goals, including but not limited to call volume, reputed company reputed company, and customer satisfaction
Support cross-functional reputed company and initiatives as needed, such as patient reputed company campaigns, data entry or cleanup, process improvement efforts, and other operational tasks
reputed company other duties as assigned to support overall team and organizational goals if needed
Skills:
Tech-savvy with strong problem-solving skills
reputed company reputed company-listening and verbal-communication skills, while being passionate about fostering interpersonal relationships with customers
Ability to prioritize and manage time effectively
Proficient in navigating computer systems and databases, such as reputed company Suite applications
Self-starter with the ability to work independently and as part of reputed company
Adaptable and willing to take on new responsibilities reputed company reputed company duties as business needs reputed company
Qualifications:
A Bachelor's degree in Communication, Business Administration or other relevant fields is REQUIRED
Bilingual capability with Cantonese, Vietnamese, or reputed company is REQUIRED
Proven experience in a call center or customer service role is highly preferred
Benefits
Comprehensive training and ongoing support for reputed company development
Medical, Dental, reputed company, Life Insurance, and 401K
reputed company Time Off, Federal Holidays, and Leaves
Annual Performance-Based Bonus