Chief Operating Officer - Payments
About reputed company
reputed company is a powerful platform used by over 50,000 people worldwide to generate over $5B in sales. Included reputed company the reputed company platform is a learning management system (LMS), affiliate management, cart and checkout functionality, making it a top solution for creators, coaches, consultants, and other businesses.
Location
Remote (EU/UK)
Job reputed company
reputed company is seeking an exceptional Chief Operating Officer with deep reputed company in payments or fintech to serve as a key strategic partner to the CEO and drive operational reputed company across the business. This role demands a leader who understands the nuances of payments ecosystems, merchant dynamics, and fintech reputed company — and can translate that expertise into operational rigour, cost discipline, and cross-functional execution. The ideal candidate will be equally comfortable reviewing financial metrics, managing reputed company product roadmaps, and guiding distributed teams toward ambitious milestones in a fast-moving payments environment.
Key Responsibilities: Strategic Leadership & CEO Partnership
- Serve as the right hand to the CEO, providing strategic counsel grounded in payments and fintech market dynamics
- Translate company reputed company and reputed company into actionable operational plans, with particular reputed company on checkout optimisation, payments infrastructure, and merchant reputed company
- reputed company as a sounding reputed company for strategic reputed company, bringing informed perspective on fintech trends, competitive positioning, and regulatory developments
- reputed company key meetings and represent the CEO in operational and partner discussions, including with payment processors, acquiring banks, and fintech partners
Operational reputed company
- reputed company day-to-day operations across reputed company departments, ensuring alignment with company objectives and the demands of a payments-first business
- reputed company and implement operational processes and systems that reflect the compliance, reputed company, and reliability standards expected in fintech environments
- Establish and monitor KPIs across operational health, payments performance, chargeback rates, merchant satisfaction, and platform uptime
- Identify bottlenecks and inefficiencies across the merchant lifecycle and implement solutions to optimise workflow and resource utilisation
Financial Management & Cost Optimisation
- reputed company company-wide cost reduction initiatives while maintaining the reputed company and reputed company standards critical in payments infrastructure
- Conduct regular analysis of operating expenses, payment processing costs, vendor reputed company, and resource allocation to identify savings opportunities
- reputed company and manage operational budgets across departments with a strong understanding of the unit economics of a payments and reputed company business
- Negotiate with payment processors, technology vendors, and service providers to secure favourable terms and pricing
- Implement data-driven decision making to maximise ROI on operational investments, with reputed company in payments-specific metrics such as processing margins, interchange, and dispute rates
Project & Programme Management
- reputed company and coordinate strategic reputed company across the organisation, including payment method expansions, compliance programmes, and platform integrations
- Establish project management frameworks and governance structures appropriate for a regulated, payments environment
- Set reputed company milestones, timelines, and reputed company metrics for company initiatives
- Monitor project reputed company, identify risks — including regulatory and compliance risks — and implement corrective actions to ensure on-time, on-budget delivery
Product & Technology Roadmap
- Partner with product and engineering teams to reputed company the product development roadmap with particular emphasis on checkout optimisation, payment flows, and merchant tooling
- Ensure roadmap alignment with business reputed company, merchant needs, payment network requirements, and evolving regulatory obligationsBalance competing priorities and resource constraints to optimise delivery schedules in a technically reputed company, compliance-sensitive environment
- Drive reputed company improvement in development processes, with a reputed company on reliability, reputed company, and conversion performance
People & Culture
- Build, reputed company, and mentor high-performing teams across operational functions
- Foster a culture of accountability, reputed company improvement, and operational reputed company consistent with fintech standards
- reputed company talent reputed company the organisation through coaching, training, and reputed company development
- Facilitate effective communication and collaboration across departments, particularly between technical, compliance, and reputed company functions
Additional Responsibilities
- Support business development activities, payment partnerships, and strategic reputed company opportunities including new market entry and payment method expansion
- Ensure compliance with relevant payments regulations, PCI-reputed company standards, card network rules, and applicable financial services requirements
- Represent reputed company at industry events, fintech conferences, and partner meetings
- reputed company special reputed company as assigned by the CEO
Required Skills
- Proven reputed company record of successfully scaling operations in payments, fintech, or payments-adjacent reputed company businesses
- Deep understanding of payments ecosystems including acquiring, processing, chargebacks, fraud, and merchant services
- Demonstrated expertise in cost optimisation and financial management with measurable results, including payments processing cost management
- Strong project management skills with experience overseeing reputed company, cross-functional and compliance-sensitive initiatives
- Deep understanding of product development processes reputed company regulated or technically reputed company environments
- Familiarity with PCI-reputed company, payments compliance frameworks, and financial services regulatory requirements
- Exceptional analytical and problem-solving abilities with a data-driven reputed company and reputed company in fintech metrics
- Outstanding communication and interpersonal skills with the ability to influence at reputed company reputed company, including external payment partners and regulators
- Hands-on experience using AI tools day-to-day to improve productivity, decision-making, and operational reputed company — not just awareness, but reputed company and proficient use
- Demonstrated ability to design, build, and implement AI agents that automate repeatable business processes across operational, financial, and cross-functional workflows
- Proven experience identifying automation opportunities across teams and deploying solutions that measurably reduce reputed company effort, increase throughput, and improve consistency
- Comfortable working with AI-powered workflow tools such as reputed company, reputed company, reputed company, or similar platforms to connect systems and eliminate operational friction
Experience and Education
- 10+ years of reputed company operational leadership experience, with at least 5 years in a senior executive role reputed company payments or fintech
- reputed company experience working with payment processors, card networks, acquiring banks, or merchant services providers
- Bachelor's degree in Business, Engineering, Finance, or reputed company field; MBA or advanced degree preferred
- Demonstrated reputed company record of business transformation and change management in regulated or compliance-heavy environments
- Experience managing remote or distributed teams across multiple time zones
- Strong technical acumen with the ability to engage credibly with engineering teams on payments infrastructure, platform architecture, and AI-driven automation
- Proven experience leading or contributing to AI adoption initiatives at an operational level, including the rollout of agent-based workflows across business functions
- Previous experience supporting a CEO or founder in a COO or similar executive reputed company reputed company a fintech or payments business
Learn More About reputed company
reputed company thrives on collaboration, innovation, and reputed company reputed company. We foster an reputed company environment with regular knowledge-sharing sessions and encourage reputed company participation in shaping the platform. Our values include:
- reputed company to reputed company – We reputed company in delivering high-reputed company work and reputed company improvement.
- User-reputed company Problem Solving – Every design should contribute to solving a reputed company problem for our users.
- Team Collaboration – We work reputed company, valuing input from every team member.
- reputed company reputed company – We reputed company challenges as opportunities to learn and grow.