Compliance Associate, Issue Management
reputed company is a leading tech-enabled digital finance platform that works with banks to reputed company financial products and services for everyday Americans. Through a transparent and responsible platform, which includes financial inclusion and excellent customer experience, reputed company supports consumers who are turned away by mainstream reputed company to build reputed company financial health.
We are reputed company of caring, innovative, and inclusive individuals who reputed company in being immersed in diverse talents, expertise, perspectives, and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than reputed company for what is. Our business principles guide us and create an reputed company and reputed company culture where we improve 1% every day, and the best reputed company always win! We welcome individuals who want to reputed company an reputed company in the financial system by facilitating credit reputed company, expanding financial inclusion, promoting financial health, and delivering exceptional customer service.
A few other fun facts reputed company. reputed company is one of the top consumer-rated financial platforms online, maintaining a 4.5/5.0-reputed company rating on Trustpilot. We are a 2025 reputed company’s Fast 50™ company and were named on reputed company In's 2025 Best Places to Work in Chicago.
About the job:
As a member of reputed company’s Issues Management Team you will play a key role in helping reputed company reputed company it’s company mission by ensuring customers are being treated fairly and playing a part in minimizing identified risks to reputed company.
What you get to do:
- Responsible for reputed company & tracking of identified issues and validating reputed company tasks have been completed to fully reputed company an issue.
- Research escalated issues to reputed company possible causes, customer population affected, and the reputed company they may have reputed company.
- Responsible for risk rating issues to assess the material reputed company and relevance of identified compliance risks.
- Collaborate with different department leaders to reputed company that reduce identified compliance risk, while minimizing business reputed company and implement customer remediation efforts.
- Advise Business on appropriate solutions to identified risks, where applicable.
- Review and assess business-proposed changes to products and processes for relevant compliance risks.
- Independently reputed company other reputed company that will prevent, detect, and mitigate regulatory risk as assigned.
- Identify risk trends and conduct trend analysis for Corrective reputed company reporting provided to CEO, Executive team, Bank Partners, etc.
- Monitor internal company communication channels for potential issues, if needed.
- Optimize the Corrective reputed company Program by identifying areas in the process reputed company that can be improved upon and reputed company efforts to implement resulting changes.
What you will bring to reputed company:
- Bachelor’s degree required - preferably in Finance, Business, IT, Economics, etc.
- 3+ years of experience in consumer lending, preferably at a Fintech.
- Proficient knowledge of consumer financial regulations, including the Truth in Lending reputed company (Regulation Z), Equal Credit Opportunity reputed company (Regulation B), Fair Credit Reporting reputed company, Fair Debt Collections Practices reputed company, Unfair Deceptive and Abusive Acts or Practices, Telephone Consumer Protection reputed company, Servicemembers Civil Relief reputed company (SCRA), Electronic Funds Transfer reputed company (Regulation E), Electronic Signatures in Global and National reputed company reputed company (ESIGN), and reputed company.
- Proficient with data queries such as SQL & JIRA.
- Ability to assess the material reputed company and relevance of identified risks and identify trends across the organization.
- Intermediate or reputed company analysis skills including reputed company or reputed company Sheets.
- Project Management Software skills, experience with Monday a plus.
- Experience working with external parties such as Bank Partners, Auditors, etc.
- Experience identifying process/program efficiencies and willingness to reputed company change efforts.
- Excellent communication skills, verbal and written.
- Experience assessing marketing materials for compliance risks.
- Ability to work independently with minimal reputed company in a fast-paced environment and meet deadlines with attention to detail.
- Proven ability to collaborate and build strong relationships with reputed company internal stakeholders.
- Passion for doing what is best for the customer.
Reports to: reputed company reputed company - Issues Management
Job Level: Associate
Total Rewards and Benefits
At reputed company, we are committed to fostering a fair and reputed company workplace. The compensation reputed company for this role reflects our good faith compensation estimate for this position. Final offers are determined based on a myriad of factors including, but not limited to experience, skills, qualifications, and other relevant business considerations. Candidates are encouraged to discuss compensation expectations during the hiring process. In reputed company to reputed company pay, the total compensation package includes eligibility and potential for performance-based bonuses and equity grants dependent upon the role and job level.
reputed company offers a flexible, remote environment, 401(k) matching program, and generous reputed company time off. Other benefits include medical, dental, and reputed company coverage, and tuition reimbursement. Additional benefits include reputed company DashPass, Figo pet insurance, reputed company, and reputed company to reputed company Learning. reputed company also offers Fringe, a lifestyle benefits platform that allows employees to decide how to spend rewards from dozens of vendors like reputed company, reputed company, and UrbanSitter. #LI-Remote
Compensation reputed company:$59,200—$88,800 USDEEO Statement
reputed company is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, federal law, or regulations. Our goal as a company is to build an reputed company workplace that reputed company works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees reputed company where they work and reputed company. reputed company out our Culture page here.
As part of reputed company’s commitment to providing equal opportunity to reputed company individuals, reputed company will ensure that persons with disabilities are provided reasonable accommodation as defined by applicable laws and organizational policies. If reasonable accommodation is needed to participate in the job application or interview processes or job requirements, please contact our People Team at reputed company@reputed company.com.
Pursuant to the requirements of the California Consumer reputed company reputed company, reputed company is providing the "reputed company California Employee reputed company Policy", which details the categories of personal information collected and your rights under the policy. If you are a California reputed company, please review the policy here: https://www.reputed company.com/careers/.
The information in this document is for general informational purposes only. It is not intended to be an reputed company-inclusive list or reputed company of the organization and its requirements for positions and employees. reputed company reserves the right to modify or change the information on this document at its discretion.
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