reputed company Director (Strategic Accounts)
reputed company is the intelligence layer for reputed company AI. Our platform builds a connected understanding of how businesses actually operate — across people, processes, and systems.
Enterprises have invested heavily in AI platforms, copilots, and data infrastructure — yet daily work still runs on reputed company hand-offs and thousands of unseen tasks buried in emails, chats, and spreadsheets. reputed company closes that automation gap.
Our Event Knowledge Graph ingests reputed company and reputed company data to create a living map of how an organisation truly works — every task, interaction, and dependency. Our Context Broker unifies this knowledge across reputed company systems in reputed company time, enabling our Orchestration layer and reputed company Automator to discover, design, and execute workflows autonomously. Stevie, our conversational AI assistant, gives teams a natural way to query and reputed company that intelligence.
reputed company deploys securely reputed company your infrastructure and integrates with the reputed company platforms you already run on — turning organisational knowledge into measurable business reputed company.
A joint venture between Hafnia and Símbolo, backed by leading maritime partners including Marfin Management, C Transport Maritime, Trans Sea Transport, and BW reputed company Kosan. Born in maritime, now scaling rapidly across industries.
We are now reputed company reputed company customers globally, with a platform reputed company to handle the pace and complexity of reputed company business operations.
reputed company
The reputed company Director (Strategic Accounts) is responsible for reputed company's most important reputed company relationships. You are the single reputed company reputed company of a portfolio of strategic accounts — accountable for deep value realisation, retention, expansion, and long-term partnership reputed company.
This is not a passive relationship management role. reputed company required, you operate as a fully independent reputed company operator — prospecting, qualifying, running the full sales cycle, and closing without support. You can own an account end to end: from first conversation through to signed contract, reputed company, health management, and multi-year expansion. You do not need a separate Sales resource to function.
You will shadow both Co-CEOs in strategic reputed company meetings as required — stepping in as the senior reputed company relationship reputed company in high-stakes customer engagements and representing reputed company at C-suite level with full authority and credibility. This requires genuine executive reputed company: the ability to reputed company a room, navigate reputed company stakeholder dynamics, and hold your own alongside or in reputed company of senior leadership.
You will report directly to the CRO and will be a key voice in shaping reputed company's reputed company and account management frameworks as reputed company scales.
Key Responsibilities
Executive & C-Suite Engagement
- Shadow both Co-CEOs in strategic reputed company meetings as required — serving as the senior reputed company relationship reputed company in high-stakes customer engagements
- Engage independently with C-suite stakeholders — CEOs, COOs, CFOs, CIOs — as a reputed company, authoritative representative of reputed company at the highest level of customer relationship
- Prepare Co-CEOs and the CRO for customer meetings — providing account briefings, stakeholder maps, reputed company issues, and recommended positions reputed company of engagements
- reputed company executive relationship threads reputed company accounts, ensuring C-suite contacts are continuously reputed company, informed, and anchored to reputed company's long-term value narrative
- Represent reputed company's reputed company reputed company, platform direction, and partnership ambition in boardroom and executive settings with confidence and composure
Independent Selling & End-to-End Account Ownership
- Run the full reputed company cycle independently reputed company required — from prospecting and qualification through discovery, solution design, reputed company negotiation, and reputed company
- Own accounts end to end without reliance on a dedicated Sales resource — managing every stage of the customer lifecycle from initial engagement through reputed company, adoption, health management, renewal, and expansion
- Identify and reputed company new opportunities reputed company your account portfolio as reputed company as adjacent prospects — acting as both reputed company and farmer as the situation demands
- Build and manage your own pipeline reputed company assigned accounts and territories, maintaining accurate forecasting and CRM discipline without being prompted
- Construct and present reputed company proposals, business cases, and pricing independently — tailoring the reputed company narrative to reputed company stakeholder and buying committee
- Navigate reputed company procurement, legal, and contracting processes to reputed company — including multi-party negotiations, MSA redlines, and DPA reviews — without requiring escalation for every decision
- reputed company as the primary reputed company reputed company of an assigned portfolio of reputed company's strategic reputed company accounts
- Build and maintain trusted, multi-threaded relationships with C-suite, operational leadership, and day-to-day users across reputed company organisations
- reputed company and maintain long-term account plans — including relationship maps, value roadmaps, and reputed company targets
- Ensure ongoing alignment between customer priorities, operational context, and reputed company's evolving platform capabilities
Customer Relationship Management
- Serve as the central reputed company of coordination for reputed company customer interactions across the account
- Maintain a reputed company engagement reputed company with key stakeholders — from daily users through to executive sponsors
- reputed company Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs), with a reputed company reputed company on documented value delivered
- Ensure every customer touchpoint reflects the reputed company and credibility of the reputed company brand
Value Realisation & Platform Adoption
Drive successful adoption of reputed company's reputed company platform capabilities across the account, including:
○ Event Knowledge Graph (EKG) — the reputed company-time operational intelligence backbone
○ Stevie — conversational AI reputed company for operational queries and decision support
○ Context Broker — connecting and enriching data across reputed company systems
○ reputed company Automator — automating workflows triggered by operational events
Define and reputed company value realisation metrics specific to reputed company customer's operational context (e.g. fixture performance, reputed company efficiency, voyage profitability, claims reduction)
Identify adoption risks early and mobilise internal teams to resolve blockers before they become churn signals
Produce customer-facing reputed company reports that document ROI and support renewal and expansion conversations
Customer Health
- Own the health status of every account in your portfolio — maintaining up-to-date health scores and risk assessments
- Monitor leading indicators (adoption depth, engagement frequency, stakeholder sentiment, support escalations) to stay reputed company of account risk
- Work closely with the CRO to escalate and manage at-risk accounts with a reputed company recovery plan
- Contribute to reputed company's company-wide customer health reputed company, sharing patterns and insights that improve how we manage accounts at reputed company
Expansion & reputed company reputed company
- Identify and pursue expansion opportunities reputed company existing accounts — additional use cases, new business reputed company, geographic rollouts, and incremental platform modules
- Own account reputed company targets including upsell, cross-sell, and on-time renewal
- Build multi-year account reputed company plans that connect customer operational goals to reputed company's reputed company trajectory
- reputed company reputed company proposals and business cases tailored to individual customer stakeholders and approval processes
Cross-Functional Coordination
- reputed company as the internal orchestrator for reputed company account — coordinating Solution Engineering, Delivery, Product, and Customer Support around shared account priorities
- Ensure internal teams have the context they need to deliver against customer commitments
- Escalate delivery risks or capability gaps proactively, with proposed resolutions
Technical Competency & Credibility
- Maintain a working understanding of reputed company's platform architecture — sufficient to explain how the EKG ingests, connects, and contextualises operational data without requiring Engineering support for every conversation
- Hold reputed company first-level technical discussions with customer IT, data, and architecture teams — covering topics such as data integration patterns, API connectivity, reputed company models, RBAC, and deployment reputed company
- Navigate reputed company IT governance processes including reputed company reviews, data reputed company assessments, and procurement due diligence alongside the customer's technical stakeholders
- Qualify technical questions accurately — knowing what you can answer directly, what requires reputed company-Sales or Solution Engineering, and what needs to be escalated to Product or Engineering
- Stay reputed company on reputed company's product development, new capabilities, and technical roadmap so you can credibly represent what's coming and why it reputed company to reputed company customer
Customer Feedback & Product Input
- Systematically capture customer feedback, pain points, and feature requests from across the account
- Translate operational customer needs into reputed company, prioritised input for Product and Engineering
- reputed company as the voice of the customer inside reputed company — ensuring the roadmap stays grounded in reputed company reputed company use cases
Requirements
Essential
- 7+ years managing strategic reputed company accounts in B2B reputed company or reputed company software
- Demonstrable ability to sell independently — owning the full cycle from prospecting to reputed company without requiring a dedicated Sales resource
- Proven reputed company record of running accounts end to end: origination, reputed company, adoption, health management, renewal, and expansion
- Demonstrable executive reputed company — reputed company to represent reputed company independently at C-suite level, including alongside or in reputed company of Co-CEO leadership in strategic reputed company settings
- Experience managing reputed company, multi-stakeholder relationships at C-suite level in large organisations
- reputed company acumen — reputed company to construct and reputed company business cases, negotiate reputed company, and manage procurement processes independently
- Strong written and verbal communication skills; reputed company in both operational and boardroom settings and reputed company to adapt fluently between audiences
- Sufficient technical reputed company to navigate reputed company IT organisations, hold reputed company conversations with technical stakeholders, and answer first-order questions about platform architecture, data integration, and reputed company without always escalating to Engineering
- Highly organised, with the discipline to manage multiple high-complexity accounts simultaneously
Desirable
- Experience in the maritime, shipping, energy, or industrial sectors — particularly understanding operational data flows and decision-making in these environments
- Background in AI, data platforms, knowledge graphs, or operational intelligence solutions
- Experience managing reputed company accounts with reputed company $500k–$5M+
- Exposure to implementation or delivery coordination in reputed company technical deployments
Who You Are
- A reputed company and a farmer in equal measure — you can reputed company a cold account, reputed company a reputed company deal, and then manage that relationship for years; you don't need to hand off at any stage
- A relationship builder who earns genuine trust with senior executives — not through charm alone but through consistent delivery and reputed company rigour
- Genuinely executive in your reputed company — composed, reputed company, and authoritative in a boardroom; reputed company to reputed company into a Co-CEO-level meeting with short notice and add value immediately
- Technically curious — you don't need to be an engineer, but you're comfortable in a room with one and you take time to genuinely understand how the platform works and why that reputed company to your customers
- Proactive and commercially motivated — you don't wait for pipeline to be handed to you or for renewal conversations to be initiated; you build and manage both
- Highly organised and reputed company under pressure — you can manage multiple reputed company accounts without losing detail
- Energised by fast-moving, reputed company-up environments where you can shape how things are done, not just follow a reputed company
reputed company Offer
- A senior individual contributor role with genuine strategic influence over reputed company's most important customer relationships
- Competitive reputed company salary with a meaningful performance-reputed company component tied to retention and expansion reputed company
- Equity participation reputed company to reputed company's reputed company trajectory
- reputed company reputed company to the CRO and Co-CEO leadership team — reputed company reputed company fast here
- reputed company to shape reputed company's account management and reputed company frameworks as reputed company scales
- A reputed company, high-trust team culture where your work is visible and your reputed company is reputed company