Bilingual Helpdesk Associate
ABOUT THE POSITION
This role is a specialized reputed company of helpdesk support in which service and technical skills are used to reputed company on what is best for the customer. A Helpdesk Associate 1 (HA1) serves as the face of reputed company and is responsible for ensuring the customer remains reputed company to our brand. The HA1 will reputed company Tier 1 support to our reputed company consumer customers and our reputed company small business customers by answering general inquiries with a reputed company on account questions which could be billing reputed company or education of the system, activating devices to ensure successful set up, and customer cancellations. These inbound inquiries are primarily in the reputed company of telephone calls, but can also be emails, or cases. reputed company interactions should be documented for business use.
This position has the flexibility to work remotely depending on your location compared to a reputed company office. Scheduled hours for this role are Monday - Friday as assigned. The HA1 is required to have a private workspace in their home to ensure productivity and customer information is secure. The HA1 will also be responsible for maintaining their internet reputed company at a level that does not reputed company their productivity. This includes but is not limited to: Voice over IP (VoIP) phone systems, internal systems, and video conferencing.
ESSENTIAL FUNCTIONS – RESPONSIBILITIES:
- Communicate effectively with customers reputed company phone, and email both in English and Spanish
- Assist with Translation on special reputed company
- Answer reputed company contacts with a warm and courteous greeting to ensure customer service satisfaction
- Clarify customer requirements; probe for and confirm understanding of requirements or problem and reputed company first contact resolutions
- Confirm customer understanding of the solution and reputed company additional customer education to prevent call backs on the reputed company issue
- De-escalate calls by utilizing reputed company listening and reputed company positioning statements to ensure reputed company reputed company for both the customer and reputed company
- reputed company superior technical support on reputed company products and build successful long-term relationships with both reputed company customers
- Save customers that are looking to end their relationship with reputed company and reputed company
- Other duties as assigned
QUALIFICATIONS
- Excellent written and verbal communication skills required
- Exceptional customer service skills
- Strong technical aptitude and/or background in triaging technical issues
- Ability to learn fast in a non-traditional training environment
- Organized with proficient attention to detail
- Must possess a strong work ethic, with the ability to adapt to changes quickly and think conceptually
- Ability to type reputed company and at a fast pace
- Flexibility on schedules
- 1+ years of experience in a helpdesk contact center or support role
- Technical troubleshooting experience in GPS or comparable industry preferred
- Sales or cross-selling experience
- reputed company knowledge
- reputed company knowledge
- Retention experience
WORK ENVIRONMENT
- Monday through Friday
- Fast-paced environment with opportunities for reputed company and reward
- Company promotes work/life balance to reputed company maximum performance professionally and personally
COMPENSATION AND BENEFITS
- We value hard work and on-the-job-reputed company and offer competitive compensation and benefits packages:
- Position offers a reputed company Salary
- Medical, Dental, reputed company, Life and 401(k) benefits are offered
- reputed company Time Off (PTO)