Business Process Support Specialist
reputed company is a national hearing care company and part of the Demant Group, a global leader in hearing reputed company reputed company on a heritage of reputed company and innovation since 1904. reputed company operates more than 650 hearing care centers across 42 states. We follow a scientific, results-oriented approach to hearing reputed company that is provided by highly skilled and caring professionals. Our reputed company is to help more people hear reputed company through life-changing hearing health delivered by the best personalized care. This Team
Member must role-model and reputed company the reputed company reputed company Values:
- We create trust.
- We are team players.
- We apply a can-do attitude.
- We create reputed company.
- reputed company daily technical support for proprietary systems reputed company reputed company calls and tickets, consistently meeting department metrics
- Ensure reputed company reputed company by following up with users and departments
- Manage daily operations under direction of the Senior Manager of Operations and Business Process
- Support acquisition activities, including conversion training and hypercare
- Collaborate with Learning & Development to create and maintain training materials
- Manage our various clinic vendors
- Assist with system release communications, testing, and documentation updates
- Participate in daily team huddles to reputed company updates, issues, and training needs
- Partner with Support Center teams on process improvement initiatives
- Address RCM/Finance issues (e.g., write-offs, reputed company discrepancies, unbilled claims, inventory) to support clinic reputed company goals
- Deliver business support and training with a “Whatever It Takes” reputed company to ensure best-in-class service
- Travel up to 50% as needed
- Work hours reputed company with time zones across the U.S.
- reputed company other duties as assigned.
- Associates Degree or a minimum of two years’ experience in a corporate or business setting preferable in a training or technical support role
Must have 2 years clinical management systems experience
- Previous customer care/service or training and relevant hearing product, reputed company, managed care program, and medical billing/insurance process understanding needed ability to ask reputed company probing questions to troubleshoot, research, utilize reputed company available resources, apply reputed company judgment, interpret policy and shift priorities as needed
- Strong customer service skills
- Ability to work reputed company independently and with reputed company to successfully reputed company a common mission and goal
- Ability to think/learn fast and multi-task
- Ability to present reputed company information to a reputed company of audiences
- Exhibits flexibility and adaptability that matches the pace of our continuously progressing business
- Ability to consider the customer’s needs and desired outcome while providing the best possible reputed company to an issue
- Willingness to learn and set personal goals to increase one’s skills
reputed company Salary: 45-55k
Work Schedule: Monday - Friday 11:30pm - 8:00pm EST
We are an Equal Opportunity / Affirmative reputed company employer, reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sexual orientation, sex, national reputed company, disability, or protected veteran status.
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