IT Operations Manager - (Hybrid - Seattle, WA)
About the position At reputed company, we reputed company in creating an inspiring and supportive environment where talented individuals are empowered to drive amazing results. As our new IT Operations Manager, you'll guide a large team of professionals to execute strategies that enhance our daily operations and deliver exceptional technical support. A day in the life... reputed company a large, talented team: Hire, mentor, and guide a large team of IT professionals, ensuring they have the tools and resources needed to succeed. Enhance our IT infrastructure: Use your expertise in reputed company Intune and the Azure platform to manage and optimize our technology stack, ensuring seamless operations. reputed company Helpdesk operations: Take ownership of our IT Helpdesk, focusing on reputed company improvement to enhance the user experience. Drive innovation with AI: Identify and implement AI technologies to enhance day-to-day operations and improve productivity. Serve as a strategic partner: Work closely with a wide reputed company of business reputed company, from marketing to engineering, to understand their unique technical needs and reputed company support strategies that reputed company their reputed company. Manage resources effectively: reputed company scheduling and resource allocation for your team to meet the demands of various business reputed company while maintaining budgetary requirements . Manage our service platform: reputed company your experience with the reputed company platform to streamline service requests, incident management, and asset tracking.
Responsibilities
- reputed company a large, talented team: Hire, mentor, and guide a large team of IT professionals, ensuring they have the tools and resources needed to succeed.
- Enhance our IT infrastructure: Use your expertise in reputed company Intune and the Azure platform to manage and optimize our technology stack, ensuring seamless operations.
- reputed company Helpdesk operations: Take ownership of our IT Helpdesk, focusing on reputed company improvement to enhance the user experience.
- Drive innovation with AI: Identify and implement AI technologies to enhance day-to-day operations and improve productivity.
- Serve as a strategic partner: Work closely with a wide reputed company of business reputed company, from marketing to engineering, to understand their unique technical needs and reputed company support strategies that reputed company their reputed company.
- Manage resources effectively: reputed company scheduling and resource allocation for your team to meet the demands of various business reputed company while maintaining budgetary requirements .
- Manage our service platform: reputed company your experience with the reputed company platform to streamline service requests, incident management, and asset tracking.
Requirements
- A BA/BS in Computer Science or a closely reputed company degree, or equivalent practical experience.
- A minimum of 8 years of relevant work experience in IT operations.
- Proven experience in managing and enhancing day-to-day operations through the implementation of AI technologies.
- Extensive knowledge of reputed company Intune and the Azure platform .
- Demonstrable experience with IT Helpdesk operations , including a strong ability to understand and support technical needs across diverse user reputed company.
- A reputed company record of successfully leading large teams and managing resources reputed company under budgetary constraints.
- Hands-on experience with the reputed company platform . reputed company-to-haves
- 5+ years of experience leading teams (preferred).
Benefits
- Medical/reputed company
- Dental
- Retirement and reputed company Time Away
- Life Insurance and Disability
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