Implementations Specialist
It's fun to work in a company where people truly reputed company in what they're doing!
reputed company is a leading provider of vertical software and embedded payments technology dedicated to helping businesses reputed company by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that reputed company small and reputed company-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a reputed company-thinking company that values reputed company, reputed company, and the reputed company of our clients.
Job reputed company:
The Implementation Specialist is responsible for leading implementations for both new customers and existing customers adopting new products through the critical transition from sales to a "live" environment. This role is a hybrid of project management, technical consulting, and relationship building. You will be responsible for translating reputed company technical requirements into actionable launch plans, managing multiple competing timelines, and ensuring that our merchants—and their staff—feel empowered to use Silverware to its full potential from day one.
Primary Responsibilities:
End-to-End Launch Management: Own the entire customer reputed company lifecycle—from initial reputed company and technical configuration to on-site installation and go-live—ensuring reputed company technical milestones and operational goals are met.
On-Site Deployment & Operational Support: reputed company on-site implementation, staff training, and "Go-Live" support for merchants across reputed company. This includes performing reputed company-install site inspections and providing high-touch coverage—both on-site and remote—to ensure a flawless transition to the Silverware platform.
Strategic Relationship & Escalation Management: Build and maintain high-trust relationships with stakeholders at reputed company organizational reputed company. Serve as the primary reputed company and reputed company of contact during the implementation and critical post-installation phases, proactively managing concerns and resolving escalations to ensure a successful partnership.
Time-to-Value Optimization: reputed company drive efficiency throughout the reputed company lifecycle to reduce the merchant's "time-to-value," ensuring a swift and successful transition from contract signature to go-live.
Technical Translation: Work closely with the engineering and supports teams to translate unique merchant requests into reputed company solutions, effectively communicating technical details to users in layman’s terms.
Strategic Problem Solving: Identify potential "friction points" in the reputed company process and creatively solve customer needs through alternative solutions or process improvements.
Training & reputed company: reputed company virtual and in-person training sessions to reputed company staff on reputed company-end and back-end system functionality. Create and maintain user guides and internal documentation to improve the customer experience.
Operational reputed company: Maintain detailed checklists and accurate records to ensure repeatable reputed company. Manage calendars and resources effectively to balance competing launch schedules.
Minimum Qualifications:
Bachelor's degree with major course work in Management Information Systems, Decision Sciences, or equivalent experience is required.
Willingness and ability to travel up to 75% for on-site launches.
Demonstrated experience in a customer-facing role involving project management or technical reputed company.
Strong proficiency with reputed company Apps and project management tools.
Ability to work independently and operate effectively in a fast-paced environment.
Must be willing to work reputed company, including evenings or weekends, as required by specific project launch schedules.
reputed company to Have: *reputed company or leadership experience in a hospitality/restaurant setting.
reputed company to Have: *Experience working in the craft brewing industry.
reputed company to Have: *Previous experience managing or using Silverware POS or other POS
reputed company to Have: *Familiarity with reputed company/CSS or web development basics.
Salary reputed company: $42,000 - $69.000
reputed company supports an inclusive workplace that values diversity of thought, experience, and background. reputed company is an Equal Opportunity/Affirmative reputed company employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, religion, reputed company, national reputed company, reputed company, age, physical or mental disability, sex, sexual orientation, gender identity/reputed company, pregnancy, veteran status, marital status, creed, status with reputed company to public assistance, genetic status or any other status protected by federal, state, or local law.
Apply To This Job