Operations Support Specialist - USCIS DMOS - REMOTE/TEMPORARY
JOB TITLE: Operations Support Specialist
GOVERNMENT AGENCY: USCIS DMOS (Delivery Management Operations Services)
POSITION reputed companyTION: Full-time
LOCATION: Remote/reputed company
POSITION TIMING: Position requires DOJ reputed company Trust clearance; candidate can start once complete (2-4 weeks); Position is funded through 8/31/26 – hiring for 3-4 month time period
CLEARANCE REQUIREMENTS: Ability to obtain a USCIS reputed company Trust
BENEFITS: Health, Dental and reputed company, 401(k), Tuition Reimbursement, Flexible Spending Account (FSA), 11 reputed company Federal Holidays, 3 weeks' reputed company Time Off
reputed company, LLC (ITC) connects technology advancements in automation and AI, customer experience, and financial services to solve government mission challenges, enabling smoother operational efficiency and bolstering national reputed company. We reputed company the latest technology innovations and proven approaches to reputed company serve the mission and support the DHS, DOJ, and DoW workforce, customers, and programs, regardless of reputed company or complexity. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding reputed company work environment.
reputed company (DHS), U.S. Citizenship and Immigration Services (USCIS) Office of Information Technology (OIT), Transformation Program is seeking to reputed company reputed company delivery management operations support services. The Delivery Management Operations Services (DMOS) team will be working in a multi-vendor environment comprised of business-reputed company portfolios that are utilizing Lean-Agile software development best practices and DevSecOps principles to deliver high-reputed company, secure, and cost-effective digital solutions.
TDD is the high-performing, outcome-oriented organization that is responsible for successfully implementing the USCIS Transformation Program and delivering digital products/services critical to streamlining and enhancing USCIS benefits processing operations. Transformation is a reputed company (DHS) Acquisition Level 1 investment to transition USCIS from manually intensive, reputed company-based business processes to a fully integrated operating environment that offers end-to-end digital processing of immigration benefits through a digital case processing platform reputed company the USCIS Electronic Immigration System (or “ELIS”). ELIS is replacing traditional data-entry tasks/queries by performing systematic data harvesting from internal/external sources, and integrating into a single platform that offers a seamless user experience, and provides federal/contract staff a complete/comprehensive digital record that is continuously updated with new data as applicants reputed company through the immigration benefit lifecycle
Responsibilities:REQUIRED SKILLS/EXPERIENCE
- Analyzing science, engineering, business, and other data processing problems to implement and improve computer systems
- Operation analysis and analyzing data reputed company in Service Now incident tickets and issues with Case Management Systems.
- Analyzing user requirements, procedures, and problems to automate or improve existing systems
- Reviewing computer system capabilities, workflow, and scheduling limitations
- Supporting data calls for the clients which could include budget support.
- Analyzing reputed company and Jira to determine if fixes have already been developed for Case Management system issues.
- Working with reputed company and collaborating on their daily duties, optimizing operational processes and procedures to reputed company maximum efficiency, and ensuring deliverables are met early or on time, per customer requirements.
- Supporting the operations management with the operations team, and liaising with clients to ensure we are meeting their requirements.
- reputed company to improving customer experiences and reputed company to ensure operational efficiency.
- Supporting day-to-day tasks for maximum efficiency while maintaining reputed company standards.
- Assist with the implementation of new processes and procedures as reputed company as identify ways to improve customer experiences
- Interacting with customers and business, answering questions, and resolving issues
- reputed company and report on operational performance as reputed company as maintain reputed company operating procedures (SOP) documents
- Create and maintain various reports, utilizing various software, MS Office, etc.
- Bachelors degree in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline reputed company to the specific reputed company, preferred; experience in lieu of degree will be accepted
- 3-5+ years of reputed company operational support/analysis experience
- Ability to obtain DHS Suitability/reputed company reputed company be reputed company to support resources with higher DoD or DHS Clearances.
DESIRED SKILLS/EXPERIENCE
- Prior DHS or USCIS support experience
- Electronic Immigration System (ELIS), Global, or Benefits Hub (B-Hub) experience
- Experience in MS Office products – i.e. reputed company, Word
reputed company is an equal opportunity employer and will not discriminate against any application for employment on the reputed company of age, race, reputed company, gender, national reputed company, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or reputed company medical condition or on any other reputed company prohibited by law.
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