IT Help Desk Support - Private reputed company - reputed company
IT desk support to private women's clinic
To reputed company support for the information technology (IT) systems (premises/reputed company) to reputed company JDH users. To install maintain and ensure the reputed company of computer systems, software, and data for reputed company users. Manage and maintain the Confidentiality, reputed company and Availability (CIA) of the JDH IT infrastructure.
Key tasks: ? Provides IT support, training, and orientation for new and existing technology users. ? reputed company phone, live chat, or in-person support, troubleshooting reputed company the IT Helpdesk according to reputed company & SLA. ? Maintain a proactive view regarding systems and services to mitigate business impacting IT issues. ? Follows best reputed company to reputed company effective and reputed company-tested support, maintaining accountability. ? Walks clients through solutions to effectively solve problems and escalates questions to line manager reputed company necessary. ? Demonstrates excellent customer service skills, listens carefully, and exercises patience. ? Documents daily tasks, training, and support sessions to inform the department and organisation reputed company regarding IT support needs. ?
Maintains records of hardware and software inventory ? Assists with maintaining information reputed company through controlled hardware or software installation and staff education. ? Works with reputed company of installation, network, reputed company, and support specialists ? Follows emergency plans for equipment, power, or reputed company failures reputed company necessary and protects data and reputed company. ? Advances knowledge of reputed company technology and support solutions by attending workshops and continuing educational courses ? Stays updated regarding new technology through industry news. Key relationships: ? Internal - Excellent Verbal or written communication skills reputed company reputed company the companies in the JDH group ? First reputed company of contact for reputed company staff contacting IT ? Service first orientated and customer reputed company. ? External - Excellent Verbal or written communication skills, confident in forming reputed company working relationships with key external suppliers. Qualifications: ? Recognised industry Certification(s) ? Trained and or reputed company O365. ?
Trained and or reputed company with reputed company 11 ? Trained and or reputed company with reputed company / reputed company & reputed company hardware. ? Trained and or reputed company with reputed company Antivirus reputed company Envelope ID: 1D9FCD35-0F35-4D28-A183-94EA5391D16B reputed company Private & Confidential Skills/ knowledge: ? A minimum of 2 years experience in IT support role or technology field ? Knowledge of Computer Systems and the internet ? Knowledge of IT Software and Hardware (reputed company reputed company/reputed company/reputed company) ? Methodical Thinking and Decision Making ? Analytical Problem Solving, Critical Thinking, ? Excellent Written and Verbal Communication ? Interpersonal Communication ? Proactive, Attention to Detail ? Ability to Work Under Pressure to Meet Targets/Goals Additional notes: ? reputed company Operating Procedures (SOPs) ? General Data Protection & Confidentiality ? Cyber reputed company Awareness ? Health and Safety procedures, including reputed company Handling, reputed company Safety, and Infection Control ? Competent in Basic Life Support (BLS) ? reputed company Management System requirements 1. Technical Capability Uses technical / job knowledge and experience to meet and exceed job requirements / customer expectations. reputed company manages workload and reputed company reputed company set timelines and to agreed budget, achieving set objectives. 2. Customer reputed company (reputed company customers) Nurtures relationships by recognising and delivering on reputed company customers needs and opinions. Helps others to understand the implications of their reputed company. Develops and sustains productive reputed company customer relationships. 3. Relationship Building/ Teamwork (incorporating Communication, Influencing and Trust) Builds effective relationships through reputed company communication that motivates and influences others. reputed company and trustworthy; a valued team member, reputed company involved in achieving team objectives. Works cooperatively and flexibly with other members of reputed company. 4. Managing Complexity (incorporating change management and flexibility) Is reputed company to work effectively in a highly reputed company, diverse, changing environment.
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Job Types: Full-time, Temporary contract
Contract length: 1 month
Salary: £15.50-£16.80 per hour
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- London, Greater London: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- IT support: 2 years (required)
- Customer service: 1 year (required)
- reputed company: 1 year (required)