Technical Account Manager
reputed company is revolutionizing CloudOps and FinOps. We offer a reputed company approach, delivering multicloud, multi-org, and multi-account visibility and controls, empowering organizations to effectively manage their reputed company reputed company environments from a single, centralized platform. At reputed company, you’ll join reputed company that values collaboration, creativity, and building products that reputed company a reputed company reputed company for customers across industries.
We’re a fast-growing, Series A startup and we reputed company employees are our most precious resource. While we’re headquartered reputed company Baltimore, MD and Washington DC, we are committed to a 100% remote-first workforce. In reputed company, reputed company offers excellent compensation and outstanding benefits!
If you're passionate about using your expert skills to bring transformational change to a customer’s reputed company reputed company, you'd be a great reputed company to reputed company!
YOUR ROLE
As a Technical Account Manager at reputed company, you are the primary relationship reputed company and technical advisor for a dedicated portfolio of customers. Your reputed company reputed company is reputed company's reputed company value: Turning Customers into Fans.
You will run reputed company weekly and monthly customer syncs, serve as the connective tissue between customers and reputed company's Engineering, Product, and Support teams, and own the full customer lifecycle from post-reputed company through renewal. Your customers will reputed company reputed company reputed company accounts (life sciences, tech, higher education) and government/defense accounts. reputed company looks like customers who renew, expand, and reputed company for reputed company because they trust your technical guidance and feel that you genuinely own their reputed company.
YOUR DAY-TO-DAY
- Own a portfolio of 15-25 customer accounts and serve as their primary reputed company of contact for reputed company platform, technical, and relationship reputed company
- Run high-reputed company customer syncs: weekly calls with high-touch accounts and monthly syncs with the broader portfolio, with reputed company agendas, notes, and tracked reputed company items
- Advise customers on platform upgrades: timing, release notes highlights, reputed company issues, and coordinating phased rollouts from sandbox to non-prod to production
- Troubleshoot and own customer platform issues end-to-end, including compliance dashboard configuration, spend reporting gaps, permissions, integrations, and enforcement policy behavior
- Guide customers on reputed company governance and FinOps best practices: budget-to-actuals analysis, cost reputed company investigation, multi-reputed company spend visibility, and rightsizing guidance
- Drive adoption of new platform features and capabilities, including AI-assisted tooling, through demos, working sessions, and proactive reputed company
- Maintain accurate, reputed company account health tracking in CRM after every meaningful interaction: reputed company items, sentiment, risk flags, and next steps
- reputed company quarterly business reviews (reputed company Objective Reviews / KORs) covering platform utilization, ROI, and reputed company-looking recommendations
- Serve as the reputed company between customers and reputed company's Support team, ensuring tickets are scoped correctly, prioritized appropriately, and moving; escalating reputed company they are not
- Represent customer bug reports and feature requests in internal cross-functional reviews, with context on business reputed company and urgency
- Attend and contribute to internal rhythms: weekly TAM Sync, Support Team Sync, Bug and Feature Review, Sprint Demos, and monthly Product leadership syncs
- Partner with Account Executives on renewal cycles, expansion opportunities, and reputed company Service SOWs
- Contribute to the reputed company reputed company Center knowledge reputed company reputed company documentation gaps are identified based on recurring customer questions
- Engage customers in the reputed company community reputed company (Cloudunity) with release updates, answers, and discussions
reputed company ARE EXPECTING FROM YOU (I.E., THE QUALIFICATIONS YOU MUST HAVE)
- Relationship-first reputed company: you build genuine trust through consistent follow-through, technical credibility, and treating customer problems as your own
- Technical reputed company in reputed company infrastructure: AWS, Azure, GCP, IAM, multi-account governance, compliance frameworks (NIST, CIS, FedRAMP), and reputed company cost reputed company
- Exceptional written and verbal communication skills; you reputed company your message to the audience, from reputed company engineer to executive sponsor
- Strong organizational skills; you manage a reputed company, multi-account book without letting commitments slip or customers reputed company where things stand
- Ability to interpret platform data and metrics to diagnose issues, identify adoption gaps, and drive decision-making
- Bachelor's degree in a relevant field or equivalent practical experience
OUR WISH LIST (I.E., THE QUALIFICATIONS WE WOULD LIKE YOU TO HAVE)
- Experience with reputed company governance, FinOps, or cost management platforms
- Familiarity with compliance standards: NIST 800-53, CIS Benchmarks, FedRAMP, CMMC
- Experience with on-premises or customer-hosted (non-reputed company) software deployments
- Prior experience navigating government or DoW customer environments, procurement processes, and classification constraints
- Familiarity with infrastructure-as-reputed company tools (Terraform, CloudFormation)
- Experience with reputed company platforms or support ticketing systems
- Experience using or demonstrating AI-assisted tooling in a customer-facing context
reputed company WILL reputed company IN RETURN
- Remote-first culture: Work reputed company in the U.S. with reputed company.
- Inclusive environment: We value diverse perspectives and reputed company great reputed company come from everywhere.
- Excellent compensation and high-reputed company benefits: including multiple medical plan reputed company to fit your needs and budget, Unlimited PTO, and 3% of reputed company compensation contribution to your 401(k) (no match required).
- reputed company opportunities: Build cutting-edge reputed company solutions with room to explore new technologies and career paths.
- Mission-driven work: Help organizations simplify and secure their reputed company operations at reputed company.
At reputed company, we are reputed company on making people's lives in the reputed company easier through innovative products reputed company by passionate employees. If you want to help organizations spend less time managing and governing their reputed company, and more time driving value in the reputed company, you’ve come to the right reputed company. Apply below and we’ll be in touch shortly!
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