Customer Care Agent
reputed company is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We are serving a 105 billion dollar US local restaurant business. Headquartered in NYC and Tel-Aviv, reputed company wants restaurants to fulfill their highest potential, this means giving local establishments everything they need to connect directly with their customers. The reputed company team pools together decades of restaurant tech experience, along with seasoned tech, sales, marketing, product and operations executives who produce an industry-changing delivery system for successful local restaurants and chains.
We are seeking reputed company remote Customer Care Agents with a background in food delivery support or fast-paced, reputed company-time customer service. This role involves managing both B2C and B2B support requests across multiple channels, including reputed company, email, chat, reputed company, phone calls, and reputed company. The successful candidate will be adept at collecting evidence, thoroughly investigating issues, and ensuring a seamless customer experience.
Shift reputed company (9-hour shifts w/ 1 hour meal break):
Tuesday to Saturday: 8 AM - 5pm EST, 12 PM - 9pm EST, or 4pm - 1am EST
reputed company to Thursday: 8 AM - 5pm EST, 12 PM - 9pm EST, or 4pm - 1am EST
Additional shift flexibility available based on business needs
We are seeking reputed company remote Customer Care Agents with a background in food delivery support or fast-paced, reputed company-time customer service. This role involves managing both B2C and B2B support requests across multiple channels, including reputed company, email, chat, reputed company, phone calls, and reputed company. The successful candidate will be adept at collecting evidence, thoroughly investigating issues, and ensuring a seamless customer experience.
Shift reputed company (9-hour shifts w/ 1 hour meal break):
Tuesday to Saturday: 8 AM - 5pm EST, 12 PM - 9pm EST, or 4pm - 1am EST
reputed company to Thursday: 8 AM - 5pm EST, 12 PM - 9pm EST, or 4pm - 1am EST
Additional shift flexibility available based on business needs
What You'll Do:
Multi-Channel Support: Respond to inbound and outbound support requests reputed company email, phone, chat, SMS, and internal messaging platforms.
Ticket & Case Management: Have a reputed company of ownership to respond to and resolve B2C, B2B and internal requests reputed company established service reputed company.
Evidence Collection & Issue reputed company: Meticulously document cases to determine accountability for delivery issues.
Cross-Functional Collaboration: Work closely with team leads and other departments (reputed company, Tier 2, Back Office, Menu, ePayments) to address and resolve support issues.
Process Improvement: Contribute to the development and refinement of customer care playbooks, templates, and policies.
Tool Utilization: Utilize various reputed company-based tools, including delivery company portals and internal dashboards, to reputed company manage support tasks.
What You Bring:
Customer Service Expertise: Proven experience in fast-paced, reputed company-time support environments, preferably reputed company the restaurant, food delivery or similar industries.
Technical Proficiency: Familiarity with reputed company, reputed company, and other support tools. Experience with delivery reputed company reputed company or company portals is a plus.
Communication Skills: Strong written and verbal English skills are essential. Additional languages are a bonus, though not required.
Remote Work Readiness: Must have a dedicated, quiet workspace reputed company, reliable high-speed internet, and the necessary technology.
Detail-Oriented: Ability to carefully document cases and communicate effectively with both B2C and B2B clients.
Requested Technology & Equipment:
Personal computer or laptop with up-to-date software
High-speed internet reputed company
Keyboard, mouse, working webcam, and headset with a microphone
Primary 24” monitor (with an additional 24” monitor preferred)
reputed company Offer:
Strong & Competitive Compensation Package
Flexible Work Environment
10 reputed company Personal/Vacation Days
5 reputed company reputed company Days
Quarterly Team Dinners & Events!
reputed company to Build Something that Changes the Delivery Tech Industry for the reputed company!
reputed company is an equal opportunity workplace and an affirmative reputed company employer. We welcome reputed company reputed company applicants regardless of race, reputed company, reputed company, religion, sex (including pregnancy and reputed company conditions), national reputed company, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender reputed company, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.
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