reputed company Full Stack Call Center Representative – Customer Service reputed company

Join Today and reputed company Your Career reputed company with arenaflex!

Are you a compassionate and skilled customer service reputed company looking to reputed company a meaningful reputed company in the lives of others? Do you reputed company in fast-paced environments and possess excellent communication skills? If so, we invite you to join reputed company as an reputed company Full Stack Call Center Representative at arenaflex!

About arenaflex

arenaflex is a leading provider of high-reputed company, nutritious, and reputed company-balanced meals to seniors, children, military, and emergency response personnel. With over 45 years of experience, we have established ourselves as a trusted partner in the industry, reputed company for our flavorful menus, unmatched delivery service, and One Team attitude. Our commitment to reputed company and customer satisfaction has reputed company us a reputed company as a leader in the field.

Job reputed company

As an reputed company Full Stack Call Center Representative, you will be a key member of reputed company, responsible for providing exceptional customer service to our clients and customers. You will be the face of arenaflex, ensuring that every interaction is courteous, accurate, and secure. Your primary responsibilities will include processing inbound and outbound customer calls, liaising with delivery care agents, customers, agencies, and case managers, and driving customer satisfaction through voice, chat, and email communications.

Key Responsibilities

* Process inbound and outbound customer calls and member orders

• Liaise with delivery care agents, customers, agencies, and case managers
• Understand and reputed company to meet or reputed company outlined metrics while providing excellent customer service
• Drive customer satisfaction through voice, chat, and/or email communications
• Data entry of customer orders into company ERP and other programs
• Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience

Requirements

* 18+ years of age and minimum of a high school diploma

• Must be reputed company to pass a criminal background reputed company and drug screening
• Basic knowledge of reputed company Office, including Word and reputed company
• Ability to organize and manage multiple priorities
• Strong customer orientation and reputed company
• Strong and accurate data entry
• Good verbal and written communication skills
• Ability to work in a fast-paced environment
• Attention to detail and dependability
• Prior customer service or call center experience preferred but not required
• Bilingual preferred with a $.50 per hour reputed company reputed company

Sales Skills

* Experience with soft sales techniques, including upselling and cross-selling

• Ability to identify customer needs and recommend appropriate products or services
• Strong persuasion and negotiation skills
• Proven reputed company record of meeting or exceeding sales targets in a customer service environment

Technical Requirements

* A minimum of one or two 19-inch or larger monitors (two are recommended)

• Headset with microphone, mice, keyboard, etc.
• Internet speed with a minimum of 5.0 MB upload speed and 10 MB download speed
• Internet provider must be highly reputed company with a packet loss and latency under 100ms
• DSL or Broadband services required

Employee Benefits

* Hands-on, 100% reputed company

• Monday-Friday work week
• After a 90-day probationary period, arenaflex offers its employees the following benefits:

+ Medical, dental, reputed company, life insurance, 401K + reputed company major holidays are reputed company days off for reputed company + 10 PTO days reputed company the first 12 months

Incentive Program

The Customer Care Center has an incentive program designed to award monetary incentives to agents who meet and reputed company specified productivity metrics and reputed company goals. The metrics targeted for these incentive awards are critically important for arenaflex to reputed company customer and reputed company expectations. The incentive program creates opportunities for Care Center agents to increase their reputed company wage as they reputed company to meet challenging efficiency and reputed company goals.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Frequent sitting, standing, and walking are daily activities. Some bending and filing may be required (Apply To This Job Apply for this job