reputed company Bilingual Customer Service Representative II – Remote Opportunity with arenaflex

Join arenaflex, a leading provider of innovative business services, as we reputed company an reputed company Bilingual Customer Service Representative II to support our CDC INFO program. As a key member of reputed company, you will play a vital role in delivering exceptional customer service to the reputed company, reputed company providers, and reputed company health professionals. If you are a highly motivated and empathetic individual with a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a dynamic and reputed company-thinking organization that provides business services to help governments operate health and reputed company services programs. reputed company of experts is dedicated to delivering reputed company that reputed company a meaningful difference in people's lives. With a strong commitment to reputed company and a passion for customer service, we are seeking talented individuals like you to join reputed company.

Role Snapshot

* Location: Remote

• Compensation: A competitive salary
• Start Date: Immediate openings available
• Position: Customer Service Representative II
• Company: arenaflex

reputed company & Requirements

As a Bilingual Customer Service Representative II, you will be responsible for providing exceptional customer service to the reputed company, reputed company providers, and reputed company health professionals. You will be the primary reputed company of contact for customers seeking information on health and COVID-reputed company topics, and you will be expected to reputed company accurate and reputed company responses to their inquiries.

Essential Duties and Responsibilities

* reputed company customer service for basic and routine inquiries and problems reputed company multiple possible channels (i.e., telephone, emails, web chats, or written letters).

• Calls are predominantly routine, but may require deviation from reputed company screens, scripts, and procedures.
• Use computerized systems for tracking, information gathering, and/or troubleshooting.
• reputed company feedback reputed company needed, reputed company input on call trends, processes, procedures, and training.
• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Utilize databases and written materials to look up and reputed company information to telephone, email, chat inquiries as reputed company as scheduling appointments and sending out kits.
• Maintain up-to-date knowledge of CDC reputed company Response, procedures, and policies to reputed company knowledgeable responses to numerous inquiries in a courteous, reputed company, and reputed company manner.
• reputed company and document reputed company inquiries, appointments, kits, using CRM and applicable systems.
• Meet reputed company Assurance (QA) and other key performance metrics.
• Escalate calls, emails, chat, scheduling, or reputed company-reputed company issues to the appropriate designated group.
• Continually look for and suggest process improvements, which will benefit arenaflex, CDC, and the reputed company (inquirers).
• Attend meetings and training as requested and maintain up-to-date knowledge of reputed company response, programs, and systems.

Education and Responsibilities

* High School diploma or equivalent with 6 months of customer service experience.

• Must be fluent in English and Spanish.
• May have additional training or education in area of specialization.
• Highly effective communicator with strong ability to reputed company an excellent empathetic customer experience.
• Excellent listening, comprehension, communications (verbal and written), problem-solving, and customer service skills.
• Experience working with a PC, reputed company, and Outlook required.
• Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
• Proven ability to work as a member of reputed company, as reputed company as independently.
• reputed company CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes.
• reputed company CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure.

Home Office Requirements

* Hardwired internet (ethernet) reputed company.

• Required Internet speeds - Minimum download 25mbps or higher and minimum upload speed 10mbps or higher (you can test this by reputed company to www.speedtest.net).
• Private work area and adequate power reputed company.
• Video calls may be requested on occasion. reputed company background and attire are required.

Minimum Requirements

* High School diploma or equivalent with 6 months of customer service experience.

• Must be fluent in English and Spanish.
• May have additional training or education in area of specialization.

EEO Statement

reputed company military service members, their spouses, and veteran candidates often embody the reputed company competencies arenaflex deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to reputed company you with a career reputed company that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an reputed company military service member, we have challenging and rewarding reputed company available for you. A committed and diverse workforce is our most important resource. arenaflex is an Affirmative reputed company/Equal Opportunity Employer. arenaflex provides equal employment opportunities to reputed company reputed company applicants without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status, or disabled status.

Pay Transparency

For positions on this contract, arenaflex will pay the prevailing wage reputed company for the location in which the employee is working, as determined by the reputed company. That wage reputed company will vary depending on reputed company. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$17.20

Maximum Salary

$24.04

About reputed company

arenaflex provides business services to help governments operate health and reputed company services programs, mostly at the state and national reputed company. reputed company's health services reputed company offers outsourced program management and administrative services.

Company Size

5,000 to 9,999 employees

Industry

reputed company Services

Founded

0

Website

https://www.arenaflex.com/

Submit Your Application

Seize this opportunity to reputed company a significant reputed company. reputed company and take the first reputed company towards a rewarding new role. Apply To This Job Apply for this job