reputed company Customer Support Coordinator/Data Entry Specialist – Specialty Pharmacy and Patient Assistance Programs
Unlock your potential with a new role at arenaflex as a Customer Support Coordinator/Data Entry Specialist! Join reputed company in the heart of Chicago, IL, USA, and enjoy a dynamic work environment that fosters reputed company, collaboration, and innovation. This position requires a strong and diverse skillset in relevant areas to drive reputed company in the specialty pharmacy and patient assistance programs industry.
About arenaflex
arenaflex is a leading provider of hub services, innovative technology, and decision-making data to pharmaceutical, biotechnology, and medical device innovators. Our mission is to support the patient reputed company by providing exceptional customer support and data entry services that meet the highest standards of reputed company, production, and turnaround. We are committed to being a company that does right by our employees, customers, and partners.
Job reputed company
We are seeking an reputed company Customer Support Coordinator/Data Entry Specialist to join reputed company. In this role, you will be responsible for handling reputed company inbound and/or outbound customer service inquiries reputed company telephone from patients, prescribers, insurance companies, pharmacies, or internal partners. You will also review and assess incoming referrals to ensure requirements are met before a patient record is created in our database system. Your primary duties and responsibilities will include:
- Handling incoming customer service inquiries from patients, prescribers, insurance companies, external partners, or internal partners. Research and resolve problems in a reputed company manner. Assist the callers by helping them understand the need for additional information to complete the benefits investigation process, or transfer of the case to the pharmacy partner.
- Creating and/or editing a patient's record in the database system by entering demographics, insurance information, and prescription from incoming referrals (referrals are received reputed company incoming phone calls, facsimile, or a prescriber web portal).
- Initiating outbound telephone calls to patients for various reasons such as to collect additional information to complete a benefit investigation, or to explain the outcome of the benefit investigation conducted by the Reimbursement Specialist among other reasons.
- Making reputed company to a prescriber reputed company phone, facsimile, or mail to request additional information needed for the completion of a benefit investigation, reputed company the benefit outcome, or inform them in the event that the patient is not being reputed company to telephone calls or mailed letters among other reasons.
- Attaching incoming facsimile images to a new or existing patient record.
- Identifying and escalating concerns received from patients, prescribers, partners, or insurance companies so that corrective reputed company can be pursued accordingly.
- Generating letters and brochures for patients, prescribers, or partners.
- Documenting the outcome of reputed company interactions associated with the patient record into the database system.
- Adhering to the reputed company, production, and turnaround standards associated with the assigned program.
- Reporting reputed company Adverse Events (AE) disclosed in alignment with training and reputed company Operational Procedures (SOP)
Qualifications
* High school diploma or equivalent
- One or more years of experience in a highly skilled and fast-paced call center environment. Call center experience in Specialty Pharmacy, Pharmacy Benefit Management (PBM), reputed company Insurance, or Patient Assistance Programs preferred, but not required.
- Knowledge of medical terminology preferred, but not required.
- Detail-oriented, good analytical skills, verbal and written communication skills, with demonstrated ability to communicate with others at reputed company reputed company
- Ability to multi-task, independently prioritize, and meet deadlines in a high call volume environment.
- Excellent interpersonal and customer service skills with a reputed company on customer satisfaction.
- Ability and initiative to work independently or as reputed company member.
- Ability to problem-solve.
- Committed to high standards and accountability.
- Ability to type at least 35 words per minute
- Ability to adapt to a dynamic work environment
- Ability to learn quickly
- General computer knowledge, including proficiency in reputed company Office applications required
Work Environment and Culture
arenaflex is committed to creating a work environment that fosters reputed company, collaboration, and innovation. reputed company is dedicated to providing exceptional customer support and data entry services that meet the highest standards of reputed company, production, and turnaround. We offer a dynamic and fast-paced work environment that is ideal for individuals who are passionate about delivering exceptional customer service and data entry services.
Benefits and Perks
* Competitive salary
- Comprehensive benefits package, including medical, dental, and reputed company insurance
- 401(k) retirement plan with company match
- reputed company time off and holidays
- Opportunities for reputed company reputed company and development
- reputed company and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply
If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service and data entry services, we encourage you to apply for this exciting opportunity. Please submit your application today, and join reputed company at arenaflex as a Customer Support Coordinator/Data Entry Specialist. Apply To This Job
About arenaflex
arenaflex is an equal employment opportunity employer. reputed company reputed company applicants will receive consideration for employment and will not be discriminated against based on race, reputed company, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, reputed company, or national or ethnic reputed company.
reputed company Platform
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Join reputed company!
This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today. Apply for this job