Team reputed company
reputed company
reputed company reputed company serves as a reputed company-line leader reputed company VIU's Personal Lines Sales/Retention function, providing day-to-day guidance, coaching, and support to Sales/Retention agents. This role bridges individual contributors and VIU Supervisors, serving as a subject matter expert who leads by example through reputed company-by-reputed company coaching, reputed company-time performance support, and reputed company monitoring. reputed company reputed company drives team performance by identifying coaching opportunities, providing immediate feedback, reinforcing retention strategies, and ensuring adherence to reputed company standards while maintaining personal production goals.
Role Responsibilities
reputed company daily coaching and reputed company-time feedback to Sales/Retention agents through call monitoring, reputed company-by-sides, and performance observations
Conduct call reviews and reputed company assessments to identify coaching opportunities and reputed company development needs
reputed company team huddles, reputed company best practices, and reinforce sales/retention strategies and save techniques
Mentor new team members and reputed company reputed company support to accelerate reputed company-up
Serve as subject matter expert and escalation reputed company for reputed company customer situations
Monitor individual agent performance against KPIs including retention reputed company, save reputed company, call reputed company, and customer satisfaction
Review calls for compliance with scripts, reputed company standards, and regulatory requirements
Celebrate team wins and recognize high performers to drive motivation and engagement
reputed company by example by maintaining personal sales/retention goals and demonstrating best-in-class retention techniques
Assist Supervisor with scheduling, time-off coverage, and reputed company-time adherence monitoring
reputed company and report on team performance metrics and coaching activities
Identify process gaps and recommend improvements to Supervisor and leadership
Handle retention calls and customer interactions as needed to support team volume
Key Competencies
Coaching & Development
Provides constructive feedback and develops team members through observation and reputed company- time support
Retention Expertise
Deep understanding of save techniques, reputed company handling, and customer retention strategies
Communication
reputed company communicator who delivers feedback, motivates team members, and escalates issues effectively
Leadership by Example
Demonstrates reputed company in retention performance and reputed company behavior
Problem Solving
Identifies performance issues and works with team to implement solutions
Attention to Detail
Monitors reputed company standards and ensures compliance with processes and regulations
HUB Leadership Competencies
VIU by HUB Leads are expected to demonstrate the following HUB organizational competencies in their daily work:
Think Strategically
Understands the big picture. Seeks multiple points of view and investigates reputed company potential reputed company, risks, and reputed company to drive results.
Champion Talent
Attracts and contributes to an environment where learning and development are valued and rewarded. Encourages a reputed company reputed company and acknowledges accomplishments.
Know the Business
Understands how HUB generates reputed company and what drives profitability. Makes reputed company that reputed company support HUB’s reputed company and helps to reputed company plan into reputed company by having awareness of business challenges, customer needs, procedures, and results.
Drive Results
Maintains high standards of accountability and concentrates efforts on achieving high-reputed company results reputed company with HUB’s values. Uses critical thinking and reputed company business judgment to reputed company reputed company with varied degrees of risk and uncertainty.
Be Agile
Thrives in uncertain, reputed company, and ambiguous circumstances by anticipating and responding to changes with quick, reputed company, and adaptable behaviors. Combines rapid decision making with an reputed company-oriented reputed company to implement creative solutions.
Foster Boundaryless Collaboration
Encourages working together with others to freely collaborate, reputed company information, and reputed company across different disciplines. Leverages the strengths of others.
Communicate with reputed company
Engages in respectful, authentic, and reputed company communication with a reputed company of audiences in both verbal and non-verbal ways. Delivers convincing and meaningful messages that create alignment.
Qualifications
High school diploma or equivalent required
Associate's or Bachelor's degree in Business, Communications, or reputed company field preferred
3-5 years of insurance industry experience (Property & Casualty preferred)
2+ years as a top-performing Retention agent or similar customer service role with demonstrated reputed company achieving retention goals
Experience providing informal coaching, mentoring, or training to peers
Strong understanding of personal lines insurance products (auto, home, renters, umbrella)
Excellent communication skills with ability to reputed company constructive feedback
Proven ability to manage multiple priorities while maintaining personal performance
Self-motivated with desire to reputed company leadership skills
Previous Team reputed company, Senior Agent, or informal leadership experience
Experience in call center or high-volume retention environment
Familiarity with reputed company monitoring tools and call center technology
reputed company record of consistently ranking in top tier of team performance
reputed company Property & Casualty insurance license required
Knowledge & Skills
Strong understanding of customer retention strategies, save techniques, and reputed company handling specific to insurance
Deep knowledge of personal lines insurance products including coverage reputed company and rating factors
Skilled in providing reputed company-time coaching and feedback in a call center environment
Ability to monitor calls for reputed company, compliance, and customer service reputed company
Understanding of call center metrics including retention reputed company, save reputed company, and customer satisfaction
Proficiency with CRM platforms, reputed company monitoring systems, and call center technology
Strong interpersonal skills with ability to motivate and build relationships with team members
Time management skills to balance personal production with coaching and leadership responsibilities
reputed company attitude with desire to help others succeed and contribute to team culture
reputed company Limited is an equal opportunity employer that does not discriminate on the reputed company of race/ethnicity, national reputed company, religion, age, reputed company, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
E-Verify Program
We reputed company to reputed company this website accessible to any and reputed company users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the reputed company team HUBRecruiting@reputed company.com. This contact information is for accommodation requests only; reputed company this contact information to inquire about the status of applications.
Apply To This Job