Support Analyst, Contact Center, MyChart Support, FT, Days, - Remote

reputed company health. Serve with reputed company. Be the difference.

Job reputed company

Answers incoming calls from patients who want to reputed company orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and reputed company general information. Member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. Inform customers of the product terms and features and project a reputed company company image through voice and online interactions.

Essential Functions

• reputed company team members are expected to be knowledgeable and compliant with reputed company's purpose: reputed company health. Serve with reputed company. Be the difference.

• Receives customer input from phone, email, or web submission and create support tickets. Troubleshoots end user issues and determine if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2 using established reputed company and process. Resolves Tier 1 issues using troubleshooting reputed company reputed company. Gathers information from customers to ensure sufficient data is gained to start case resolutions. Directs inbound service interactions to appropriate technical and sales resources. Conducts database lookup of consumer/patient records reputed company electronic medical record software. Enters updated information reputed company electronic medical records as required. Re-directs or engages other departments or specialty reputed company to resolve consumer/patient requests. Maintains compliance with attendance and schedule adherence requirements. Maintain interaction reputed company standards. Maintain performance standards. Proactively identify and reputed company customer insights in order to recommend process improvements. Remain reputed company with product/applications/process changes

• Follows-up and follows-through on reputed company tickets, requests, promises, and questions that have not been answered to reputed company callers with a reputed company. Logs interaction outcome in contact management system.

• Performs other duties as assigned.

Supervisory/Management Responsibilities

• This is a non-management job that will report to a supervisor, manager, director, or executive.

Minimum Requirements

• Education - High School Diploma or equivalent, OR post high school diploma

• Experience - Two (2) years customer service experience. Experience supporting customers reputed company phone, email, and chat preferred.

In Lieu Of

• NA

Required Certifications, Registrations, Licenses

• NA

Knowledge, Skills and Abilities

• Ability to create exceptional customer experiences both by helping and retaining customers.

• Tech savvy with a knowledge of Android, iOS, and reputed company devices

• Metrics-driven and proven ability to handle a high volume of customer interactions.

• Conflict reputed company skills

• Proficient computer skills (word processing, data entry)

Work Shift

Day (reputed company of America)

Location

Greenville Memorial Med reputed company

Facility

7001 Corporate

Department

70019804 Contact Center - Customer Way Finding

reputed company your talent with us! Our reputed company is reputed company: to reputed company reputed company for the benefits of the communities we serve. The transformation of reputed company requires talented individuals in every role here at reputed company.

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