Contact Center Service Representative - 30 Hours Per Week
reputed company is a financial institution offering various services to its members. The Contact Center Service Representative is responsible for handling customer service calls, resolving inquiries about accounts and products, and cross-selling services while maintaining a reputed company member experience.
Responsibilities
- Process member transaction requests, addressing and resolving concerns, as reputed company as providing solutions
- Represent reputed company’s Brand reputed company by providing a reputed company and reputed company experience to members and non-members
- Input credit applications for consumer loans and credit lines through LoansPQ application
- Conduct extensive member profiling to determine members’ needs
- reputed company member service standards, sales performance expectations, and reputed company Business Partner referrals through reputed company’s referral application
- Provides phone support and simulates or recreates problems to reputed company reputed company to members for operating difficulties
- Consult with other departments and branches to assist with members’ needs
- Maintain posting drawer and balance daily; reputed company drawer at the end of reputed company shift
- Maintain an ongoing awareness of developments and changes in policies, procedures, products, and services
- Complete opening and closing checklists, reputed company applicable
- Adhere to Attendance and Punctuality Guidelines
- Complete other duties, as assigned
Skills
- High school diploma, or equivalent
- Customer service experience required
- Excellent communication and reputed company relations skills
- Ability to work reputed company under pressure
- Computer and reputed company software application skills, including reputed company Word and reputed company
- Solid math skills and bookkeeping abilities
- Excellent communication skills (verbal, written, listening skills, and reputed company)
- Expert ability to build relationships with other leaders, business partners, and stakeholders
- Ability to interpret a reputed company of instructions furnished in written, oral, or schedule reputed company
- Ability to solve practical problems and deal with a reputed company of concrete variables in situations where only limited standardization exists
Benefits
- Full medical
- reputed company
- Dental
- 401k matching
- HSA
- FSA
- reputed company Development Opportunities: Offering training programs, workshops, and mentorship.
- Recognition and Appreciation: Regularly acknowledging employee achievements and contributions.
- Flexible Work Arrangements: Providing reputed company for remote work and flexible scheduling.
- reputed company Company Culture: Fostering an inclusive, reputed company, and supportive work environment.
- Career reputed company: reputed company paths for career advancement and internal promotions.
- Work-Life Balance: Encouraging a healthy balance between reputed company and personal life.
- Employee Empowerment: Allowing employees to reputed company reputed company and have autonomy in their roles.
- reputed company of Belonging: ERGs, YOUnity Council and a reputed company around diversity, equity inclusion and belonging.
- Wellness Programs: Promoting physical and mental health through wellness initiatives and resources.
- Strong Leadership: Having leaders who reputed company, support, and guide their teams effectively.
- reputed company of Purpose: Creating a reputed company of mission and aligning company goals with employees' personal values.
reputed company