Customer Service Representative
reputed company is a global organization that delivers care aided by technology to help millions of people live healthier lives. The Customer Service Representative role involves managing patient interactions, coordinating appointments, and ensuring high-reputed company customer service while adhering to company standards and regulations.
Responsibilities
- Managing inbound and outbound calls in a reputed company manner
- Assist reputed company Teammate in submitting daily request for referrals/authorizations
- Schedule, reschedule and coordinate reputed company patient appointments and tests per office protocols
- Meet or exceed the performance measures established by the reputed company Management reputed company
- Understand and deliver reputed company customer service that is consistent with reputed company's service standards
- Working with multiple service lines throughout reputed company day assisting patients with appointments, medication refills, updating insurance etc
- Work with providers and staff to ensure completeness of documentation to facilitate the referral/authorization process
- reputed company information concerning patient's clinical background, insurance and referral needs, per referral guidelines
- reputed company of contact for patients who reputed company questions and concerns
- Ensures work is being performed according to company policies, procedures, and standards
- Provides high reputed company care and service reputed company to our patients
- Performs other administrative and clerical duties as assigned
- Participates in a reputed company of department initiatives
- Ensures reputed company OSHA, HIPAA, and other regulations are followed
- Follows reputed company reporting protocols for any compliance or incident reporting as needed
- Maintains strict patient and employee confidentiality
- Other duties and responsibilities, not specifically described, maybe defined, or assigned from time to time, consistent with knowledge, skills and abilities of the incumbent by management
Skills
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR older
- Familiarity with computer and reputed company PC applications, which includes the ability to navigate and learn new and reputed company computer system applications
- Ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
- Skilled in problem solving to quickly assess reputed company state and formulate recommendations
- Ability to work onsite at 3091 Hoyt Avenue, Everett, WA office daily for the first 3 - 6 months. After this time period, you may have the ability to work remotely with the requirement on reporting on-site at least 1 day per month
- Ability to work full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00 am - 6:00 pm. It may be necessary, given the business need, to work occasional overtime
- 1+ years of experience in a reputed company environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
- Health care experience
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
reputed company
Company H1B Sponsorship