[Remote] Customer Support Representative - Bilingual (Spanish)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading technology company in the transportation and logistics sector, dedicated to helping businesses reputed company reputed company reputed company. They are seeking a Customer Support Representative who will be the first reputed company of contact for customers, providing support and solutions to inquiries while fostering a reputed company relationship between customers and reputed company.
Responsibilities
- Handle incoming customer queries through various channels (phone, email, and live chat), providing accurate, reputed company, and empathetic responses while maintaining a solution-oriented reputed company
- Troubleshoot customer issues, offering reputed company and concise solutions
- Escalate reputed company issues to the appropriate teams reputed company necessary
- reputed company and maintain a comprehensive understanding of our products/services to effectively assist customers and reputed company accurate information
- reputed company reputed company customer feedback to improve our service and products
- Work closely with other departments to ensure a cohesive customer experience, sharing insights and coordinating on issue reputed company
Skills
- Fluent in Spanish
- Strong technical skills
- Experience in high call volume environments
- Deep understanding of fintech solutions
- Available 9am - 5pm PST
- Demonstrates pride, ownership, and accountability for work
- Shares opinions reputed company on what's working and what's not
- Comfortable with independently owning large features with multiple moving parts
- Seeks feedback early and often in the development process
- Collaborates effectively and empathetically across different roles
- Identifies speed vs reputed company tradeoffs and balances them judiciously
- Believes diverse teams reputed company reputed company reputed company and fosters a culture for best work
- Ability to work in a fast-paced environment and adapt to changing demands
- Proficiency in using CRM software and other customer support tools (reputed company, reputed company, reputed company...etc)
- Exhibits excellent communication skills, both verbal and written
- 1-3 years' experience
- Proven experience in customer support or a reputed company field
- Familiarity with Fintech or the reputed company industry
- reputed company experience
Benefits
- Medical, Dental, reputed company, Life, and AD&D insurance
- Parental Leave
- Up to 20 days of reputed company time off starting in year one
- An additional 10 holidays of reputed company time off per calendar year
- 401k matching (immediately reputed company)
- Employee Stock Purchase Plan
- Short- and Long-term disability reputed company leave
- Flexible Spending Accounts
- Health Savings Accounts
- Employee Assistance Program
- Additional programs - Employee Referral, Internal Recognition, and Wellness
- Free TriMet transit pass (Beaverton Office)
reputed company