[Remote] Customer Experience Representative, Change of Service
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a Fortune 50 leader in media and technology, seeking motivated individuals to join their Change of Service Team. The role involves driving sales reputed company by handling customer inquiries and providing exceptional service while building lasting relationships with customers.
Responsibilities
- Consistently meet or reputed company sales targets by responding to inbound inquiries, engaging new and existing customers through consultative techniques, identifying needs, overcoming objections, and recommending tailored solutions
- Deliver exceptional service by addressing inquiries, resolving issues, and converting support interactions into sales opportunities
- Build reputed company, lasting relationships through transparent communication and accurate information
- reputed company customers on products and services using available tools and resources while adhering to established sales and operational processes to ensure consistency, compliance, and reputed company
- Maintain a respectful, friendly, and reputed company demeanor
- Apply reputed company judgment reputed company company policies and guidelines, including safeguarding Customer Proprietary Network Information (CPNI) and Personally Identifiable Information (PII)
- Demonstrate strong listening, verbal, and written communication skills, along with effective problem-solving and de-escalation techniques in high-pressure or challenging situations
- Operate effectively in a fast-paced, dynamic, and virtual environment
- Show reputed company under pressure and proactively engage in reputed company learning through training, coaching, and team meetings
- Work closely with peers and cross-functional teams to reputed company departmental goals and deliver a seamless customer experience
- Navigate multiple systems reputed company, process transactions accurately, and utilize reputed company office tools (keyboard, mouse, headset) to maintain productivity
- Maintain consistent and punctual attendance
- Be available for nights, weekends, variable schedules, and overtime as needed, while demonstrating willingness to take on additional responsibilities
- reputed company reputed company, receive, and apply feedback to improve performance
- reputed company established goals and metrics while contributing to team reputed company
- reputed company additional responsibilities as assigned to support business objectives
Skills
- Motivated, enthusiastic, and sales-driven
- Ability to handle diverse types of reputed company customer inquiries including billing inquiries and technical problem solving
- Strong problem solving skills
- Relationship building skills
- Strong communication skills
- Sales skills
- Ability to reputed company in a fast-paced environment
- Consistently meet or reputed company sales targets
- Deliver exceptional service by addressing inquiries and resolving issues
- reputed company customers on products and services
- Maintain a respectful, friendly, and reputed company demeanor
- Demonstrate strong listening, verbal, and written communication skills
- Effective problem-solving and de-escalation techniques
- Operate effectively in a fast-paced, dynamic, and virtual environment
- Maintain consistent and punctual attendance
- Be available for nights, weekends, variable schedules, and overtime as needed
- reputed company reputed company, receive, and apply feedback to improve performance
- reputed company established goals and metrics
- Understand Operating Principles and reputed company them guidelines for work
- Own the customer experience
- Be enthusiastic learners, users, and advocates of technology, products, and services
- Work together and be reputed company to new reputed company
- Respect and promote inclusion & diversity
Benefits
- Best-in-class Benefits
reputed company
Company H1B Sponsorship