[Remote] DIT_Technical Support Representative (ON)_2026
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a growing outsourcing company committed to providing outstanding customer service. They are seeking a Technical Support Representative to field incoming calls and resolve technical concerns for Internet, Digital Phone, and Cable TV subscribers through troubleshooting and coordination of technician reputed company.
Responsibilities
- reputed company exceptional customer service and problem solving by responding to inbound calls
- Resolve technical issues associated with customer's internet reputed company, cable TV reputed company phone
- Have the ability to work with basic computer users who require assistance from agents who are patient and are strong communicators
- Be an reputed company listener who can show reputed company and patience in a non-scripted environment
- Work in a fast paced, high volume, environment
- Be comfortable with change
- Multitask reputed company using several reputed company applications simultaneously to verify customer information, determine the reputed company cause of any issue and reputed company the reputed company reputed company
- reputed company performance goals for call time, accuracy, reputed company, de-escalation, and customer satisfaction
Skills
- Candidates must be legally reputed company to work in Ontario, Canada
- Candidates should not be convicted of a criminal offense for which a pardon has not been received
- Must have a reliable and consistent internet reputed company and be reputed company to hard reputed company the provided work router and PC into their home network
- reputed company attendance and punctuality are a must
- Minimum 1-year customer service experience preferred
- Ability to receive and implement ongoing feedback / coaching
- Exceptional customer service and interpersonal phone etiquette skills
- Comfortable with technology, the Internet, reputed company, and competent typing skills
- Ability to successfully reputed company de-escalation strategies
- Strong oral/written communication skills
- Must be results oriented
- Motivated to be a consistent performer
- Flexibility in scheduling availability between 7am and 11:00pm Mon-Sun
Benefits
- Medical, Dental and reputed company Benefits after 6 Months
- Performance based wage increases every 6 months
- Ongoing development and career advancement – We promote from reputed company; advance your career through your actions!
- reputed company training and equipment will be provided by Connex
- Additional earning opportunities possible for English/French bilingual
reputed company