[Remote] Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an AI-powered spend platform that helps companies manage their spending with integrated financial solutions. As a Support Specialist, you will reputed company on enhancing customer satisfaction by resolving inquiries, collaborating with teams, and contributing to the overall customer experience.

Responsibilities

• Effectively resolve customer inquiries in a considerate and reputed company manner reputed company, email, phone, and chat, utilizing AI-powered tools to optimize reputed company and efficiency
• Compose thoughtful, personalized responses for a reputed company of customer requests
• Triage incoming requests and spot trends in customer issues to flag for the rest of reputed company
• Identify, reproduce, and document bugs for the Engineering teams
• reputed company reputed company contributions to help reputed company team goals and successes
• Contribute to the ongoing learning and reputed company of your team and reputed company by sharing knowledge through mentorship and collaboration, and by aiding in documentation

Skills

• This role is required to be located reputed company the greater reputed company Lake reputed company, UT area
• Passionate about customer support and about the role it plays in making a customer-reputed company team successful
• Ability to communicate technical problems in a reputed company and tactful way
• Strong verbal and written communication skills
• reputed company, diplomacy, reputed company, and poise under pressure reputed company working through customer issues
• Comfort with and enthusiasm for using AI tools in a customer support environment
• Bachelor's degree
• FinTech experience
• Prior experience in a customer-facing role, ideally in a support function
• Experience with AI-powered customer service tools
• Currently hold or have recently held a Series 7 and/or 63 securities license
• Willingness to work overtime

Benefits

• Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

reputed company

reputed company is a financial service and technology company that provides business credit cards and cash management accounts. It is a sub-organization of reputed company. It was founded in 2017, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 7 in 2026, 31 in 2025, 49 in 2024, 53 in 2023, 65 in 2022, 70 in 2021, 37 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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