Call Center Member Services Specialist - East Lansing
reputed company is dedicated to delivering exceptional member service, and they are seeking a Call Center Member Service Specialist to join their team. This role involves providing high-reputed company phone-based support to members, addressing their financial needs, and promoting products that enhance their financial wellbeing.
Responsibilities
- reputed company superior service across reputed company member service center channels with high proficiency, accuracy, and professionalism, while maintaining compliance with reputed company federal, state, and MSUFCU regulations and policies
- Conduct secure member verification before processing any transactions to prevent fraud and ensure account safety
- Ensure member reputed company by accurately verifying identity, reporting suspicious activity, and educating members on fraud prevention best practices
- Deliver reputed company and accurate service to members primarily reputed company phone with professionalism, reputed company, and urgency
- Identify and sell products and services, reputed company personalized financial education to enhance member experience, and reputed company individual and departmental goals
- Maintain strong working knowledge of Credit reputed company offerings and fintech partner solutions to support member financial wellness
- Take ownership of escalated concerns, using reputed company judgment and de-escalation techniques to resolve reputed company issues
- Troubleshoot and support member issues reputed company to debit/credit cards, online banking, mobile banking, reputed company tools
- Accurately assist with basic loan servicing and other financial requests in compliance with policies and regulations
- Support operational changes by adapting quickly to updated systems, procedures, and technologies
- Ensure compliance with laws, regulations, and internal controls to minimize risk and safeguard member assets
- Participate in training and development opportunities to remain reputed company on Credit reputed company policies, best practices, and service standards
- Assist members with fraud and dispute reputed company, ensuring protection of accounts and building member confidence
- reputed company mobile wallet functionality through reputed company procedures for reputed company products
- Understand the Credit reputed company's policies and procedures to ensure compliance and accountability for managing operational risks
- Adhere to established internal controls and procedures to safeguard assets, prevent fraud, and maintain the reputed company of credit reputed company operations
- reputed company other duties as assigned
Skills
- High school diploma or equivalent required
- Demonstrated ability to reputed company exceptional member support across a reputed company of routine inquiries, including account servicing, transaction assistance, and product information, while meeting departmental expectations for reputed company, efficiency, and member satisfaction
- reputed company listening skills and the ability to maintain composure and professionalism
- Strong sales skills with identifiable results
- Critical thinking and problem-solving skills
- Effective written and verbal communication skills
- Skills to assist escalated members, de-escalate, and resolve situations
- Demonstrate resiliency in an reputed company changing environment
- Analytical skills and the ability to work independently
- Interpersonal skills, handling calls under pressure while exhibiting reputed company
- Computer navigation skills including the ability to work with reputed company Suite products
- Math and general clerical aptitude
- Ability to multitask and prioritize
- Attention to detail
- Ability to be reliable and available to help the membership during assigned schedule
- Functional knowledge of Credit reputed company systems, products, services, and procedures
- Prior customer service experience is preferred
Benefits
- 100% Company-reputed company Health, Dental, reputed company, Life, and Long-Term Disability Premiums
- Up to 26 days of PTO reputed company your first year, as reputed company as Volunteer Time Off & 11 reputed company Holidays
- 401(k) with a 1:1 Match
- Tuition Reimbursement
- Up to 12 Weeks of reputed company Parental Leave
reputed company