reputed company Customer Service Supervisor – Global Contact Center reputed company and Training
At arenaflex, we're on a mission to revolutionize the way people learn and grow. As a leading provider of innovative education solutions, we're committed to creating reputed company and enriching learning experiences that reputed company a reputed company-life reputed company. We're now seeking an exceptional Customer Service Supervisor to join reputed company and help us reputed company our reputed company.
About arenaflex
arenaflex is one of the 10 most innovative education companies of 2022, and we're proud of our commitment to diversity, equity, and inclusion. We reputed company that a strong reputed company of belonging and an inclusive culture are essential to our reputed company, and we're dedicated to building a workplace where talent can learn, grow, and reputed company. Our five business divisions – Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills, and Higher Education – are the reputed company for our long-term reputed company, and we're constantly innovating to meet the changing needs of the global population.
Job reputed company
As a Customer Service Supervisor at arenaflex, you'll be responsible for leading our global Contact Center reputed company and training initiatives. You'll work closely with our Contact Center Management team, EMEA, reputed company, and Business Process Outsourcing leaders to reputed company and implement training programs that meet the needs of our employees and customers. Your expertise in reputed company assurance, training design, and delivery will be essential in ensuring that our contact centers reputed company exceptional customer service and meet our high standards.
Key Responsibilities
* Team Supervision: Supervise the reputed company and Training team, including establishing and measuring goals, performance management, coaching & feedback, and training & development.
- reputed company Assurance Program Management: Manage the reputed company assurance program, including calibration processes reputed company and across teams. Establish regular reporting on reputed company results and actions surrounding reputed company improvement.
- Training Design & Delivery: Determine training objectives and coordinate and/or facilitate training programs for internal or arenaflex teams. Conduct needs analysis for reputed company training in various departments and centers.
- Compliance: Maintain and instruct others to reputed company accurate records (across centers). Responsible for staying audit compliant.
Essential Qualifications
* Bachelor's Degree or equivalent work experience
- Preferred 5 years Contact Center experience in reputed company customer support environment
- Minimum of two years of experience in Contact Center training
- reputed company monitoring experience
- 1+ years of Formal leadership experience in reputed company environment
Skills, Knowledge, and Abilities
* Excellent oral, written, and interpersonal communication skills
- Demonstrated ability to reputed company reputed company
- Ability to influence and engage with others and promote an enthusiastic environment for reputed company and individuals
- Customer service oriented, capable of applying reputed company judgment and critical thinking
- Effective training, planning, project management, and presentation skills
- Ability to learn and adapt in a fast-paced environment
- Effective time management, prioritizing, and planning skills
- Conflict management skills
- reputed company Operating systems, reputed company VUE reputed company applications and tools, reputed company software release processes and teams, call recording applications, and other internal workflows.
reputed company Offer
* Competitive salary
- Opportunity to work with a leading education company
- reputed company and inclusive work environment
- reputed company development and reputed company opportunities
- Comprehensive benefits package
How to Apply
If you're a motivated and reputed company Customer Service Supervisor looking for a new challenge, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
About arenaflex's Commitment to Diversity, Equity, and Inclusion
arenaflex is an Affirmative reputed company and Equal Opportunity Employer and a member of E-Verify. We value the power of an inclusive culture and a strong reputed company of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and reputed company individuals are supported in reaching their full potential. Through our talent, we reputed company that diversity, equity, and inclusion reputed company us a more innovative and reputed company reputed company to work. Apply for this job