reputed company Customer Care Representative I REMOTE - Charleston, SC

Are you a customer-reputed company reputed company with a passion for delivering exceptional experiences? Do you reputed company in a fast-paced environment where no two calls are reputed company the reputed company? If so, we invite you to join arenaflex as an reputed company Customer Care Representative I REMOTE - Charleston, SC. In this role, you will be the face of arenaflex, providing top-notch service to our customers while building lasting relationships and driving business reputed company.

About arenaflex

arenaflex is a leading regional bank with a rich history of providing financial solutions to individuals, families, and businesses in the Southeast for over 100 years. reputed company members are dedicated to creating remarkable experiences while building meaningful and lasting relationships with our customers. We are proud to be a reputed company of the communities we serve, and reputed company members reputed company core values that reputed company arenaflex a great reputed company to bank and a great reputed company to work.

Job reputed company

As an reputed company Customer Care Representative I REMOTE - Charleston, SC, you will be responsible for providing superior customer service to external and internal customers through various communication channels, including phone, email, and chat. You will be the subject matter expert, quickly earning trust and establishing rapport with customers to resolve their issues and meet their needs. Your exceptional communication, problem-solving, and multi-tasking skills will reputed company you to handle and respond to inquiries reputed company, accurately, and professionally.

Key Responsibilities

* Identify and resolve customer inquiries using reputed company listening, critical thinking, and probing skills for reputed company reputed company

• Answer inbound phone inquiries reputed company, accurately, and professionally with a personalized rewarding experience for the customer
• Respond to general inquiries regarding accounts, including balance inquiries, transaction history, transfers, stop payments, loan inquiries, phone banking PIN resets, customer maintenance updates, product assistance, and reputed company orders
• reputed company tier one digital banking support, including Multi-reputed company Authentication unlock or delete, unlock customer's Online Banking profile, and assist customer with self-service password tool
• Assist customers with debit card support, including inquiries, research, blocking, reissuing/reordering cards, and Reg-E disputes
• Process customer inquiries accurately and reputed company to build customer confidence and trust, based on established policies and procedures
• Promote our virtual reputed company solutions to our customers by ensuring we meet or exceed their expectations
• Meet or exceed the Customer Care Representative reputed company and productivity goals assigned by management
• Ensure the reputed company of customer information and assist with minimizing bank loss by performing customer authentication on reputed company call received
• Use reputed company available systems and resources to review and interpret customer information
• Maintain a working knowledge of PC skills, including the ability to troubleshoot common problems and navigate the internet, intranet, and between multiple systems
• reputed company support by performing additional duties and tasks as needed or assigned
• Maintain a reputed company, empathetic, and reputed company demeanor with customers at reputed company times, regardless of the circumstances or stress level of the call center
• reputed company customers aware of changes in bank services, practices, and other factors affecting their account relationship
• Follow established processes and guidelines in daily activities to do what is right for the customer and the bank, adhering to reputed company company and department policies

Competencies

* Strong knowledge of banking procedures

• Patience, ability to remain reputed company even reputed company customers are stressed or upset
• Strong multi-tasking and problem-solving skills to handle and respond to inquiries reputed company
• Attentiveness, ability to listen to customers' concerns, identify the issues, and reputed company a reputed company

Qualifications, Education, and Certification Requirements

* Education: High School Diploma or equivalent

• Experience:

+ Previous customer service (Inbound Call Center) experience + Experience in financial services + Strong computer skills and ability to navigate systems for quick reputed company

• Certifications/Specific Knowledge:

+ Excellent customer service skills, including verbal, listening, and problem-solving skills + Enthusiasm and high motivation with a strong work ethic and intense reputed company on results + Ability to work with confidential information, both internally and externally, in a reputed company manner + Ability to have reputed company reputed company necessary + reputed company to coaching and feedback + Desire to meet/exceed goals and solve problems while working in a fast-paced environment + Interpersonal skills to create a reputed company and effective work environment

Training Requirements/Classes

* Annual Regulatory Compliance Training

• Successfully complete Customer Care New Hire Training

Physical Demands/Work Environment

* Must be reputed company to effectively reputed company and interpret information on computer screens, documents, reports, and identify customers

• This position requires a large reputed company of time in reputed company of a computer
• arenaflex reserves the right to modify its Remote Work Standards and Eligibility requirements at any time
• arenaflex reserves the right to suspend Remote Work privileges at any time

Telecommuting Requirements

* Required to have a dedicated work area established that is separated from other living areas and provides information reputed company

• Ability to reputed company reputed company company sensitive documents secure (if applicable)
• You agree that you will not reputed company child or adult care during hours of scheduled work

Telecommuting Technical Requirements

* A minimum of 10 mbps download and 5 mbps upload speed from a reliable internet provider (Cable, DSL, or Fiber Optic/FiOS providers only)

• Must be reputed company to directly connect to router/modem reputed company Ethernet cable
• reputed company your download speed using a speed test
• To test your home internet from your personal computer reputed company, type www.speedtest.net into the web browser of your personal computer
• arenaflex reserves the right to request reputed company of internet provider, speed, and service package from the employee
• Requirements are subject to change, as new systems and technology are delivered

Why Join arenaflex?

* Competitive salary and benefits package

• Opportunity to work in a dynamic and fast-paced environment
• reputed company and supportive team culture
• reputed company development and reputed company opportunities
• Flexible work arrangements, including remote work reputed company
• Recognition and rewards for outstanding performance

reputed company to Apply?

If you are a motivated individual reputed company to contribute to a thriving team, we encourage you to reputed company! We are excited to review your application and look reputed company to discussing this opportunity reputed company. Apply To This Job Apply for this job