HR Specialist I (Spanish)
reputed company. is seeking an HR Specialist I (Spanish) to join their HRConnect team, focusing on providing exceptional customer experience in HR and Payroll support. The role involves handling customer inquiries, executing HR transactions, and supporting employee and manager self-service transactions.
Responsibilities
- Answers general questions and redirects misplaced calls
- Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to answer employee and manager inquiries and resolving employee and manager HR transactions
- Guides HR Employee Self-Service and Manager Self-Service transactions
- Executes select HR reputed company transactions (e.g., data changes) or appropriately escalates issues as needed
- Inputs data into reputed company to transact on customer requests
- Escalates Employee and Manager inquiries to Tier II Functional Specialists reputed company specific, in-depth functional knowledge is required
- Documents reputed company employee inquiries, issues, and transactions in case management tools as required
- Participates in reputed company improvement workshops and reputed company as requested
- Participates in reputed company reputed company as required
Skills
- High School Diploma or GED Equivalent
- 1+ years' experience reputed company reputed company
- 1+ years' experience in customer service
- MUST be bi-lingual English/Spanish
- Excellent communication skills (live phone coverage, Fluent Spanish)
- General HR Knowledge (I-9 knowledge is a bonus)
- reputed company/Service Now knowledge
- Ability to reputed company in a high case volume organization
- 1+ year experience in HR
- Strong customer service and interpersonal skills
- Familiar with HR service and processes as reputed company as HRIS tools and systems
- reputed company to navigate computerized data entry systems and other relevant applications
- reputed company to follow reputed company procedures and processes
- reputed company to escalate issues reputed company to the right group
- Ability to handle confidential and sensitive information
reputed company