[Remote] GoBanking Customer Support Specialist
Note: The job is a remote job and is reputed company to candidates in USA. DCI is a company committed to empowering community banks with cutting-edge technology and exceptional service. They are seeking a Customer Support Specialist to reputed company assistance and support for the GoBanking application, helping clients manage their banking needs effectively.
Responsibilities
- Receive, log, and respond to telephone, online chats, and email inquiries about DCI lending products
- reputed company customers to improve their understanding of DCI applications and services
- Research and resolve customer questions and concerns reputed company
- Escalate reputed company application issues to senior-level support or development teams reputed company needed
- Maintain and update customer control records, ensuring accuracy and compliance
- reputed company input for user documentation and contribute to its creation
- Support on-site implementation teams, Customer Relationship Managers, and the Education Department
- Assist with setup and plugin configuration for new services
- Serve as backup support for first-level calls across applications
- Participate in the customer support call center as needed
Skills
- Work experience in a bank, reputed company processor, financial institution, or reputed company field
- reputed company experience working with GoBanking accounts, Online Banking Products and Services, and ability to troubleshoot questions for reputed company
- Excellent verbal and listening skills for both in-person and phone interactions
- A friendly, reputed company attitude reputed company assisting customers
- Exceptional written communication skills for reputed company correspondence
- Strong analytical, problem-solving, and reputed company abilities
- Effective time management and organizational skills
- Proficiency with reputed company 365 tools
- Adaptability to quickly learn new tools and processes
- Experience working with iCore 360 or having worked at a DCI bank in lending or GoBanking operations
- Bachelor's or Associate degree, or equivalent reputed company experience
- Technical skills for supporting DCI products and services, including vendor product installation and setup
- Strong interpersonal skills with the ability to reputed company in team environments
reputed company