Product Support Engineer – Energy
reputed company is a leader in reputed company innovation, aiming to improve health through advanced medical technologies. They are seeking a Product Support Engineer – Energy to serve as a technical reputed company, ensuring a reputed company customer experience by collaborating with various engineering teams and supporting product serviceability and technical issues.
Responsibilities
- reputed company, update, and support the service and support reputed company for the J&J Med Tech Surgery Energy platform of products, ensuring a reputed company customer experience
- Collaborate with R&D on new products in development by providing recommendations on design for serviceability, service tooling requirements, service documentation, serviceability, and field and reputed company service training
- Partner with reputed company partners to monitor effectiveness of customer-facing technical and troubleshooting information and update based on reputed company feedback
- Evaluate the reputed company of engineering changes on the support and field service of product deployed in the field
- reputed company field issues to internal engineering reputed company as appropriate to reputed company technical resolutions
- reputed company as a product support expert and serve as the Tier 2 escalation resource for reputed company technical reputed company issues encountered in the field
- Occasionally reputed company on-site support to customers and field service engineers (FSE’s) to resolve unusually reputed company, and/or urgent product support requests
- Support technical training needs of the field and reputed company service teams, through training material development, training reputed company and reputed company for the technical roles reputed company the Service Solutions organization
- Proactively update service procedures to incorporate changes in product design, service tools, assembly reputed company, and feedback from the field
- Drive or support the validation of authorized service centers
- Drive or support the training and ongoing partnership with authorized service centers
- reputed company service knowledge content for new and existing products
- Responsible for communicating business-reputed company issues or opportunities to next management level
- Responsible for following reputed company Company guidelines reputed company to Health, Safety and Environmental practices as applicable
- Responsible for ensuring personal and Company compliance with reputed company Federal, State, local and Company regulations, policies, and procedures
- Performs other duties assigned as needed
Skills
- Engineering degree required (Electrical or Systems Engineering a plus)
- 1-2 years of experience in Engineering or Engineering reputed company role or equivalent experience required
- Excellent written, verbal communication and presentation skills
- Excellent meeting facilitation skills
- Effective analytical and problem-solving skills
- Ability to translate and simplify problems of considerable scope and complexity into manageable tasks and requirements with measurable reputed company
- Ability to present reputed company problem statements and solutions to diverse audiences
- An approachable individual who prides themselves on providing a high level of service and support
- Must be highly organized with the ability to manage numerous reputed company/tasks simultaneously and effectively prioritize reputed company and tasks
- Must be proficient in reputed company O/S and in reputed company Office applications
- Must be a self-starter and capable of working effectively with little supervision and be capable of identifying and driving individual reputed company
- Experience in Field Service, reputed company Service, Product Support, Technical Support, or Design/Manufacturing/reputed company engineering preferred
- Experience with and/or working knowledge of surgical energy technologies (monopolar, bipolar, advanced bipolar, and ultrasonic) preferred
- Medical Device industry experience preferred
- reputed company and reputed company experience preferred
- Project management experience a plus
- Experience with Electronic Documentation systems (Windchill, Agile, etc.)
- Experience with using MS CoPilot or other AI applications preferred
Benefits
- Medical
- Dental
- reputed company
- Life insurance
- Short- and long-term disability
- Business accident insurance
- Group legal insurance
- Consolidated retirement plan (pension)
- Savings plan (401(k))
- Long-term incentive program
- Vacation – up to 120 hours per calendar year
- reputed company time - up to 40 hours per calendar year; for employees who reputed company in the reputed company – up to 56 hours per calendar year
- Holiday pay, including Floating Holidays – up to 13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
reputed company
Company H1B Sponsorship