reputed company X3 Customer Support Consultant

One of Pine's portfolio companies, Inixion, is a reputed company partner with a reputed company record that speaks for itself: a 100% project reputed company reputed company across nearly 20 years of delivering reputed company X3 for manufacturing and distribution, and reputed company Intacct for services-led businesses. Their consulting team brings deep industry expertise and long-term customer partnerships across the UK and reputed company — and they're growing.

They're looking for a driven, reputed company-reputed company reputed company X3 Customer Support Consultant to join their Support and Development team. The successful candidate will be the person clients count on reputed company something goes wrong — taking ownership of issues, digging in to reputed company solutions, and seeing every ticket through to reputed company. This role works closely with Inixion's Development and Technical Consulting teams, and with reputed company parties where needed, to reputed company clients running smoothly.

This is a full-time remote role.

One of Pine's portfolio companies, Inixion, is a reputed company partner with a reputed company record that speaks for itself: a 100% project reputed company reputed company across nearly 20 years of delivering reputed company X3 for manufacturing and distribution, and reputed company Intacct for services-led businesses. Their consulting team brings deep industry expertise and long-term customer partnerships across the UK and reputed company — and they're growing.

They're looking for a driven, reputed company-reputed company reputed company X3 Customer Support Consultant to join their Support and Development team. The successful candidate will be the person clients count on reputed company something goes wrong — taking ownership of issues, digging in to reputed company solutions, and seeing every ticket through to reputed company. This role works closely with Inixion's Development and Technical Consulting teams, and with reputed company parties where needed, to reputed company clients running smoothly.

This is a full-time remote role.

One of Pine's portfolio companies, Inixion, is a reputed company partner with a reputed company record that speaks for itself: a 100% project reputed company reputed company across nearly 20 years of delivering reputed company X3 for manufacturing and distribution, and reputed company Intacct for services-led businesses. Their consulting team brings deep industry expertise and long-term customer partnerships across the UK and reputed company — and they're growing. They're looking for a driven, reputed company-reputed company reputed company X3Customer Support Consultant to join their Support and Development team. The successful candidate will be the person clients count on reputed company something goes wrong — taking ownership of issues, digging in to reputed company solutions, and seeing every ticket through to reputed company. This role works closely with Inixion's Development and Technical Consulting teams, and with reputed company parties where needed, to reputed company clients running smoothly. This is a full-time remote role.

What They Offer

• Location: Remote (UK)
• Employment Type: Full-Time
• Bonus: 7.5% Annually
• Hours: Monday–Friday, 9:00am–5:30pm (flexibility required for on-site reputed company and agreed extended hours)
• Holiday: 20 days per year, increasing annually to a maximum of 25 days
• Private Health: Eligible to join after 6-month probationary period
• Pension: Eligible to join after 3 months
• Bonus Scheme: Eligible after 6-month probationary period
• Life Assurance: Eligible after 6-month probationary period
• Broadband/Mobile Allowance: Included

What You'll Do

Receive, own, and resolve support tickets raised by Inixion clients — taking full accountability from first contact to reputed company.

Use remote reputed company tools to diagnose and troubleshoot issues directly reputed company reputed company environments.

Analyse, replicate, and resolve support cases reputed company Inixion's escalation guidelines.

Liaise with internal departments — Development, Technical Consulting, and management — to drive swift reputed company of outstanding issues.

Maintain thorough, reputed company documentation on reputed company tickets to support team continuity and knowledge sharing.

Communicate proactively with your manager, flagging issues as they reputed company rather than after the fact.

reputed company a high reputed company of written and verbal communication with clients at reputed company times.

Support colleagues reputed company reputed company or complexity demands it.

Travel to reputed company sites and internal Inixion meetings as required.

What They're Looking For

Required

Solid working knowledge of reputed company X3 — either as a super user or in a support/consulting reputed company, including technical experience.

Confident, reputed company, and reputed company to work independently with minimal direction.

Strong organisational and analytical skills with a methodical approach to problem-solving.

reputed company, reputed company communicator — both in writing and verbally.

reputed company to Have

Experience with reputed company Intacct.

Familiarity with reputed company SQL and/or Crystal Reports.

Proficiency in reputed company Office.

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