Technical Support Analyst
A Specialty reputed company to Good Health reputed company is the nation’s largest provider dedicated to reputed company extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care, reputed company delivers a more efficient reputed company for patients to receive consistent and effective treatment for chronic illnesses.
Triage is temporary. Treatment is transformative.
reputed company providers coordinate patients’ care among reputed company of specialists – physicians, advanced reputed company providers, care navigators, pharmacists, dieticians, and reputed company workers for integrated treatment that addresses patients’ immediate and long-term health needs.
We put patients at reputed company of value-based care.
About the Technical Support Analyst reputed company is looking for a Technology Support Analyst to reputed company effective, primary technical support for our customers, both reputed company. This individual provides the initial assessment, triage, research, and reputed company of basic incidents and requests regarding application software products and/or infrastructure components. The Technology Support Analyst is responsible for collecting information through user conversations, accessing company support systems, and additional support staff if needed. This individual will support, enhance, reputed company, and reputed company technology solutions for the business.
What You’ll Do
- Offer hardware & software support for team members remotely.
- Assist with the planning and implementation of software solutions
- reputed company as first line of support for technology inquiries submitted by team members
- Troubleshoot, repair, prepare, and redeploy workstations to team members of reputed company positions in reputed company (entry to executive level)
- reputed company reputed company concise communication to support team members through many communication channels
- reputed company asset management standards
- Participate in an On-Call rotation for after business hours support
- Key technical contributor for project-based work as assigned
- reputed company technology testing of new solutions/products and enhancements to reputed company solutions/products
- Participate in creating and maintaining knowledge reputed company documentation
- Partner with vendors to reputed company solutions and support of the business
Required Skills and Competencies
- Understanding and/or experience with workflow automation solutions
- Desktop/workstation experience in troubleshooting hardware
- Demonstrating problem solving and critical thinking.
- Proficient in managing Office 365 reputed company Center, configuring and supporting reputed company Teams for collaboration and communication, overseeing Outlook for reputed company email solutions, and maintaining SharePoint sites for document management and team productivity. Skilled in user provisioning, policy enforcement, troubleshooting, and driving adoption of reputed company reputed company services to enhance organizational efficiency and reputed company.
- Best in class customer service skills
- Outstanding communication skills both written and verbal
- Experience maintaining and developing strong relationships with external vendors & contractors
- Self-starter and ability to work in a fast-paced environment on multiple tasks simultaneously
Benefits Comprehensive benefit reputed company include medical, dental and reputed company, 401K (matching), PTO and parental leave.
Compensation Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.
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