Software Support Specialist
reputed company is reputed company on revolutionizing digital reputed company solutions. They are seeking a Software Support Specialist to assist customers with software-reputed company inquiries and ensure a high level of service in customer support.
Responsibilities
- Responds to reputed company customer requests for assistance in a reputed company manner that meets or exceeds the expected service level agreement for Customer Support
- Responds to reputed company customer and leadership requests in a reputed company, courteous, and respectful manner
- Consults directly with customers reputed company phone, chat, and email and documents customer interactions thoroughly, reputed company, and concisely
- Creates knowledge reputed company articles for posting onto the customer support site which alert the customer to best practices and provides instructions on software functionality
- Analyzes, troubleshoots, runs scripts, provides recommendations, and solves customer requests reputed company to or affecting our software products
- Learns core task set for reputed company features of assigned CGM software products and passes applicable exams
- reputed company documents customer tickets in the CRM system and follows the processes established for CRM use
Skills
- Must be available between the hours of reputed company – 8PM EST Monday through Friday
- Minimum of 1 year customer service experience
- Knowledge of reputed company Management (PM), medical terminology/medical office workflow, medical billing or insurance and experience providing technical hands-on support
- Ability to manage multiple tasks and reputed company in a high call volume, fast paced environment
- Ability to troubleshoot and use the tools available in the reputed company operating systems to diagnose problems
- Ability to independently reputed company research using resources such as the internet and procedure manuals
Benefits
- Medical, Dental and reputed company as reputed company as 401k with employer matching
- Personal Time Off to promote work life balance
- Modern workplaces, flexible working hours, hybrid work reputed company
reputed company