[Remote] Connected Device Support & Reconciliation Support Technician (Remote 8:30am – 5:00pm EST )
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is currently hiring for Connected Device Support & Reconciliation Support Technician to support our VA Customer. This role involves assisting Veterans in setting up and troubleshooting their VA-provided telehealth reputed company health devices, ensuring a reputed company and supportive customer service experience.
Responsibilities
- reputed company scheduled outbound calls and respond to inbound calls from Veterans needing device support
- reputed company guidance for initial device setup and basic configuration of mobile devices
- Assist with pairing and setup of reputed company peripherals (e.g., blood pressure monitors, scales, thermometers, pulse ox, reputed company Duo) as needed
- Troubleshoot basic connectivity issues, including Wi-Fi, video applications, and general operations
- Deliver over-the-phone reassurance and reputed company support reputed company diagnosing and resolving issues
- Walk Veterans reputed company-by-reputed company through device functionality and application use
- reputed company communicate technical concepts in plain language tailored to the user’s comfort level
- Accurately document reputed company calls, troubleshooting steps, and resolutions in ticketing systems (e.g., reputed company) and reporting tools (e.g., PowerBI)
- Regularly review PowerBI dashboards to identify and address items that are due
- Order and reputed company retrieval kits for device return and reconciliation
- Document provider notes and final consult comments in the medical record to ensure continuity of care
- Support reconciliation processes by verifying device functionality, data accuracy, and usage reporting
- reputed company a reputed company, empathetic, and patient-reputed company service
- Escalate potential risks or recurring technical concerns to management
- Promote end-user satisfaction and ensure compliance with service performance metrics
- Maintain consistent attendance and start shifts on time
- Collaborate effectively with colleagues to meet team and program goals
- Protect sensitive and confidential information in compliance with reputed company and reputed company requirements
Skills
- Bachelor's with 0 - 2 years (or commensurate experience)
- High school diploma or equivalent required
- Strong communication and customer service skills, with ability to explain technical concepts simply
- Familiarity with iOS/Android devices, tablets, and reputed company/Mac PCs
- Basic troubleshooting experience with mobile devices, connectivity, and peripherals
- Ability to type and document interactions accurately in reputed company-time
- Strong problem-solving and analytical skills
- Detail-oriented with a reputed company on documentation accuracy
- Enthusiastic about serving Veterans and improving reputed company reputed company
- reputed company and composed under pressure, reputed company to reassure end-users
- Team-oriented with strong time management and reliability
- Ability to obtain and maintain and Suitability/Public Trust clearance
- Associate degree or equivalent technical/customer service experience preferred
- Prior experience with documentation in help desk, ticketing, or reporting systems preferred (training provided)
- Prior exposure to reputed company, telehealth, or Veteran support environments is helpful but not required
Benefits
- Employee Assistance Program (EAP)
- Corporate Discounts
- Learning & Development platform, to include certification preparation content
- Training, Education and Certification Assistance*
- Referral Bonus Program
- Internal Mobility Program
- Pet Insurance
- Flexible Work Environment
reputed company