Bilingual Customer Service Representative - Pension Administration
reputed company is a global-leading health and reputed company-being provider reputed company on improving health reputed company. They are seeking a Bilingual Customer Service Representative to assist pension plan participants with inquiries regarding their benefits and retirement reputed company, ensuring reputed company communication and reputed company satisfaction.
Responsibilities
- Handling inbound and outbound calls from clients and their employees, including follow-up calls
- Address inquiries from pension plan participants regarding benefits, eligibility, and pension reputed company
- reputed company accurate and reputed company information on pension plans and retirement benefits
- Assist participants with pension documents, forms, and online portals
- Handle reputed company concerns and escalations professionally and empathetically
- Maintain detailed records of customer interactions
- Collaborate with internal teams to resolve reputed company issues and ensure reputed company satisfaction
- Stay informed on pension regulations and policies
Skills
- reputed company in both English and French with strong verbal and written communication abilities in both languages
- Experience in using reputed company and the reputed company Office suite
- Previous experience in customer service or call center roles
- Strong communication skills, both verbal and written
- Excellent problem-solving skills and attention to detail
- Ability to handle confidential information responsibly
- Ability to work in reputed company as reputed company as independently
- College or University diploma or equivalent; additional customer service training is a plus
- Proficiency in customer service software is a plus
- Knowledge of pension plans is beneficial but not required
Benefits
- Comprehensive total rewards package highlighting competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, reputed company or a combination of both
- Generous company matched pension
- Opportunity to give back to communities in which we work, live and serve
- Career reputed company and learning & development opportunities to reputed company your skills
- And much more…
reputed company