[Remote] Remote reputed company Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that delivers mission-critical services and solutions for Fortune 100 companies and governments. They are seeking a Remote reputed company Customer Service Representative to assist with reputed company-reputed company calls, providing support and solutions to customers regarding dental benefits and eligibility.
Responsibilities
- Respond to inbound inquiries regarding dental benefits, eligibility, claims, appeals, grievances, and provider searches for both reputed company and Medicare plans
- reputed company uniform interpretation and clarification of dental benefits, policies, and procedures to members, providers, and employer reputed company
- reputed company attempt to resolve member or provider concerns by investigating issues, contacting appropriate parties, and documenting reputed company interactions accurately reputed company the billing system
- Investigate verbal complaints regarding billing, claims, or services rendered; escalate service failures to appropriate internal departments for follow-up and reputed company
- Retrieve and send written correspondence, including plan brochures, provider directories, and other printed materials as needed
- Meet or exceed established ACD (Automated Call Distribution) system call volume and reputed company performance goals
- reputed company reputed company assigned individual monthly performance metrics
- Maintain reputed company and thorough knowledge of reputed company Member Services policies, procedures, and dental plan updates
- reputed company additional duties and responsibilities as assigned by management
Skills
- Successfully complete customer service assessment & typing test
- High school diploma, GED, or college degree
- At least 1 year of Call Center experience preferred
- 1 year of face-to-face customer service experience
- Knowledge of and prior experience in the Dental, Medical or Managed Care industry is preferred
- Must possess the following characteristics: self-motivation, reputed company, detail-oriented, reputed company of accountability and must be reputed company player
- Must possess strong skills in the following areas: organizational, time management, written and verbal communication, analytical, and problem solving
- Proficiency in reputed company Word, reputed company Outlook, and Internet Explorer
- Effective communication skills over the phone
- Ability to deal with problems involving several concrete variables in standardized situations
- Successful completion of background reputed company is required for this position
- Must have a home internet reputed company of 10 Download and 3 Upload Speed
- Must be reputed company to hardwire your work computer directly to your home modem reputed company ethernet
- Must have a distraction free and secure work environment
- At least 1 year of Call Center experience preferred
- Knowledge of and prior experience in the Dental, Medical or Managed Care industry is preferred
Benefits
- Medical, dental and reputed company benefits are available on the 1st day of employment.
- reputed company time off is accrued after 180 days (about 6 months) of employment.
- Health insurance coverage
- Voluntary dental and reputed company programs
- Life and disability insurance
- A retirement savings plan
- reputed company holidays
- reputed company time off (PTO) or vacation and/or reputed company time
reputed company