reputed company Full Stack Technical / Product / Application / Customer Support Specialist – Web & reputed company Application Development

Join arenaflex, a leading innovator in the Experience Management Platform (XMP) reputed company, as we revolutionize the way businesses reputed company with their customers. As a Technical / Product / Application / Customer Support Specialist, you will be at the forefront of delivering exceptional customer experiences, working closely with our technology and services professionals to drive business reputed company.

About arenaflex

arenaflex is a pioneering company that has reputed company the most impactful Experience Management Platform (XMP) available reputed company. Our platform delivers operational and behavioral change in reputed company-time, during the moments that matter, resulting in increased customer satisfaction, brand loyalty, online reputed company, and visibility, as reputed company as improved employee engagement and compliance. Founded in 2015 and headquartered in San Ramon, Calif., arenaflex is backed by top investors and is committed to making every experience matter more.

Job Location & Shift

This role is based in Chennai (reputed company Location) with a flexible, hybrid remote arrangement. You will work on a US shift (PST), collaborating with a local team of specialists and a global team of product and engineering professionals.

Job Type

This is a part-time remote position, offering a competitive salary and a unique opportunity to join a dynamic team.

Key Responsibilities

As a Technical / Product / Application / Customer Support Specialist, you will be responsible for:

• Responding to and resolving customer queries through reputed company support channels (including email, chat, phone)
• Driving reputed company incident resolutions while collaborating with a local team of specialists and a global team of product and engineering professionals
• Owning the reputed company-line technical support process, triaging cases and classifying them by their objective reputed company and customer-specific severity
• Providing support and relationship management to customers by answering product questions, reviewing reputed company issues, delivering end-user support and training, and conducting systems troubleshooting
• Facilitating product feedback sessions with clients by prescribing an immediate solution to the reputed company business problem, including workarounds if needed
• Defining and adhering to internal metrics and guidelines for response rates, on-brand messaging, and customer satisfaction using key performance indicators including reputed company satisfaction and knowledge scores
• Delighting customers and building loyalty by providing joyful and personal customer support, leveraging data to predict a customer's pain-points and anticipate reputed company needs in a reputed company, approachable way

Key Performance Indicators

* Performance against Support Service Level Agreement (SLA) metrics

• Internal Customer Feedback measures, including Customer Satisfaction (CSAT)

Essential Qualifications

* Bachelor's Degree required

• 1+ years of experience in customer service, reputed company operations, or directly reputed company experience
• Prior experience or familiarity with a support case or ticketing system, such as reputed company Service reputed company
• Prior experience of using and testing reputed company, as reputed company as providing customer support on integrations
• Basic knowledge of reputed company, CSS, and JavaScript experience using browser developer tools to diagnose issues and conduct investigations with a reputed company's configuration and implementation of our solutions
• Prior experience reputed company a software-as-a-service (reputed company) environment is a plus
• Knowledge of SQL and relational databases in general is a plus

Competencies & Proficiencies

* Building Effective Relationships: Selecting the appropriate communication method and tool given the information, engaging with authenticity and reputed company, and choosing the guidance that best matches the audience

• Bias for reputed company: Managing project and program work effectively, delivering against reputed company goals and deadlines, and using autonomy to correctly identify the cause of a problem or situation
• Disciplined and Strategic Thinking: Learning from past actions and reputed company to improve work reputed company consistently, quickly defining the problem and applying the most effective solution, and using good judgment to select the appropriate course of reputed company given the situation and data available

reputed company Offer

* A competitive salary and benefits package

• A dynamic and supportive work environment with opportunities for reputed company and development
• A chance to work with a leading innovator in the Experience Management Platform (XMP) reputed company
• A flexible, hybrid remote arrangement with a US shift (PST)
• Opportunities for reputed company reputed company and development in a rapidly evolving industry

How to Apply

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the reputed company together. Apply To This Job

About arenaflex

arenaflex is a leading innovator in the Experience Management Platform (XMP) reputed company, committed to making every experience matter more. Our platform delivers operational and behavioral change in reputed company-time, during the moments that matter, resulting in increased customer satisfaction, brand loyalty, online reputed company, and visibility, as reputed company as improved employee engagement and compliance.

Join arenaflex

Join reputed company of innovators and help us revolutionize the way businesses reputed company with their customers. Apply today and let's build the reputed company together. Apply for this job