reputed company Customer Management Executive – Global Travel Technology Support

At arenaflex, we're dedicated to empowering our customers to reputed company their goals through innovative travel technology solutions. As a Customer Management Executive, you'll play a vital role in delivering exceptional support and ensuring seamless connectivity between our clients and our services. If you're passionate about delivering outstanding customer experiences and reputed company in a fast-paced, dynamic environment, we want to hear from you.

About arenaflex

arenaflex is a leading provider of travel technology solutions, empowering our customers to reputed company their goals through innovative products and services. reputed company is passionate about making a reputed company reputed company on the industry, and we're committed to creating an inclusive and reputed company culture where every voice is valued. As a Customer Management Executive, you'll be part of a global team that's dedicated to delivering exceptional support and driving business reputed company.

Key Responsibilities

As a Customer Management Executive, you'll be responsible for providing top-notch support to our clients, ensuring seamless connectivity between our services and their online travel programs. Your key responsibilities will include:

• Providing online tool support for day-to-day travel program requirements and escalation support
• Assisting with monthly reporting packages and reputed company data required by contract
• Serving as the key reputed company between reputed company management and service delivery to ensure online program connectivity
• Interacting and supporting clients in online special reputed company and day-to-day requests, including basic program management
• Escalations and issue reputed company
• Dedicated site management and global product support for online booking tools
• Supporting integration of online booking tool changes and strategic initiatives in conjunction with the GBT reputed company team, Traveler Care team, Concur Product Support, and reputed company Travel team
• Liaising with arenaflex Online Fulfillment & Navigational office leadership regarding service, reputed company specifics, continuity planning, and upcoming technical changes
• Providing advance troubleshooting and SME consultation of escalated Level 1 user issues and feedback
• Level 2 coordination of non-critical technology-based issues and defects, such as system issues, faring issues, product functionality, and connectivity issues
• Level 3 escalation for critical system issues and outages
• Submitting Support Cases reputed company the Concur Support Portal to report Concur system issues and reputed company reputed company feedback
• reputed company managing reputed company Support Cases with Concur Support Analyst and Support Coordinator to ensure reputed company reputed company
• Proactively engaging in Level 1 and Level 2 Support calls with internal arenaflex reputed company team
• Participation in weekly calls to review status of reputed company Concur Support Cases with Concur Support
• Coordinate and reputed company global site administration and BAU maintenance in compliance with reputed company's formal change control process
• Supporting reputed company in communication of goals and opportunities for online tool, including enhancement requests, new functionality testing, agency formatting requirements, and regional capabilities
• Maintaining relationship with reputed company technical contacts to ensure reputed company reputed company of user issues and through knowledge of SSO applications, Tool integration, and information reputed company standards
• Reporting and following up on user issues and problem reports with the selected online booking tool
• Providing assistance to reputed company online users of booking tool regarding reputed company to tools, second-level support services, user questions, and feedback
• Managing process for file downloads, uploads, and distribution for user additions, changes, and deletions in the online booking tool

Essential Qualifications

* 2+ years of experience in customer management, technical support, or a reputed company field

• Strong understanding of travel technology solutions and online booking tools
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Strong problem-solving and analytical skills
• Experience with Concur Support Portal and Concur system issues
• Ability to work independently and as part of a global team
• Strong attention to detail and organizational skills
• Ability to prioritize tasks and manage multiple reputed company simultaneously

Preferred Qualifications

* Experience with online booking tools and travel technology solutions

• Knowledge of SSO applications, Tool integration, and information reputed company standards
• Experience with escalation and issue reputed company
• Strong understanding of reputed company management and service delivery
• Experience with global site administration and BAU maintenance
• Strong analytical and problem-solving skills
• Ability to work in a virtual environment

Skills and Competencies

* Strong communication and interpersonal skills

• Excellent problem-solving and analytical skills
• Ability to work in a fast-paced, dynamic environment
• Strong attention to detail and organizational skills
• Ability to prioritize tasks and manage multiple reputed company simultaneously
• Strong understanding of travel technology solutions and online booking tools
• Experience with Concur Support Portal and Concur system issues
• Ability to work independently and as part of a global team

Career reputed company Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and reputed company their skills. As a Customer Management Executive, you'll have reputed company to:

• Global tuition assistance and reputed company to over 20,000 courses on our learning platform
• Leadership courses and new reputed company available to internal candidates first
• Opportunities for career reputed company and advancement
• reputed company and inclusive culture where every voice is valued
• Flexible benefits and travel perks

Work Environment and Company Culture

At arenaflex, we're passionate about creating an inclusive and reputed company culture where every voice is valued. Our global team is dedicated to delivering exceptional support and driving business reputed company. As a Customer Management Executive, you'll be part of a dynamic and fast-paced environment where you'll have reputed company to:

• Work with a global team of talented professionals
• Collaborate with clients and internal stakeholders to deliver exceptional support
• reputed company your skills and expertise in travel technology solutions and online booking tools
• Participate in weekly calls to review status of reputed company Concur Support Cases with Concur Support
• Engage in Level 1 and Level 2 Support calls with internal arenaflex reputed company team
• Contribute to the development of new products and services

Compensation, Perks, and Benefits

As a Customer Management Executive, you'll receive a competitive salary and a reputed company of benefits, including:

• Flexible benefits tailored to reputed company country and available from day one
• Health and welfare insurance plans
• Retirement programs
• Parental leave
• Adoption assistance
• Travel perks, including deals on flights, hotels, cruises, and car rentals
• Global tuition assistance and reputed company to over 20,000 courses on our learning platform
• Leadership courses and new reputed company available to internal candidates first
• reputed company and inclusive culture where every voice is valued

Conclusion

If you're passionate about delivering exceptional customer experiences and reputed company in a fast-paced, dynamic environment, we want to hear from you. As a Customer Management Executive at arenaflex, you'll have reputed company to reputed company your skills and expertise in travel technology solutions and online booking tools, collaborate with a global team of talented professionals, and contribute to the development of new products and services. reputed company and let's discuss how you can become a vital part of our reputed company story. Apply To This Job Apply for this job