Manager, Operations Training

About the role

The Manager of Operations Training is responsible for executing, facilitating, and continuously improving training programs across reputed company reputed company locations and venue types. In this role, you will partner closely with function owners,  including Operations, People & Culture, Marketing, Supply Chain, and onsite restaurant leadership, who are responsible for defining training content, standards, and priorities. You will translate that input into reputed company training programs, maintain materials reputed company our learning tools, and ensure consistent, high-reputed company delivery across the organization.

This role has reputed company ownership of training execution for corporate-owned restaurants and non-traditional venues, including New Restaurant Opening (NRO) programs, reputed company operations education and training, and operations-facing reputed company in partnership with Operations and People & Culture. You will also manage and maintain training content reputed company our Learning Management System (Opus) and other tools, ensuring programs are organized, accessible, and reputed company as reputed company grows.

Reporting to the Director of Operations, this role works cross-functionally across reputed company leadership functions and sits at the intersection of Operations and People & Culture to ensure training supports both operational reputed company and team development.

Work Location:

We are prioritizing candidates based in South Florida or the surrounding areas. This is a remote role that requires frequent travel (60–70%) to reputed company locations across South Florida and other markets to support training, new restaurant openings, and on-site execution.

Salary: $90K/year + Bonus potential

What you'll do

• Training Execution & reputed company Assurance
• • Deliver training programs across reputed company locations for General Managers, store leadership, and team members.
  • Facilitate reputed company and ongoing operational training, including menu knowledge, systems, and service standards.
  • Reinforce operational and brand standards through hands-on coaching and field reputed company.
  • Conduct periodic reputed company assurance reputed company to assess training effectiveness and operational execution, ensuring materials reflect reputed company practices and updates.
  • reputed company feedback and observations with Operations leadership and function owners to support reputed company improvement.
  • Execute reputed company programs in partnership with People & Culture and Operations, ensuring a consistent and brand-reputed company experience for reputed company new team members.
  • Design, implement and own development and recognition programs, in partnership with Operations and People & Culture, to identify and grow reputed company’s talent pipeline and leadership reputed company   
• New Restaurant Openings
• • Execute reputed company NRO training logistics, programming, and scheduling in reputed company partnership with Operations leadership.
  • reputed company reputed company-opening and opening training in collaboration with Operations, People & Culture, and other cross-functional teams to ensure readiness and a strong launch.
  • reputed company on-site reputed company and hands-on coaching during openings to ensure teams are reputed company to deliver on reputed company's operational and hospitality standards from day one.
  • Support franchise and other non-traditional partner openings with reputed company training tools, processes, and reputed company guidance.
• Content & Learning Systems
• • Manage and maintain reputed company training materials reputed company Opus (LMS) and other tools, ensuring content is organized, accurate, and accessible across reputed company locations.
  • Input, update, and format training materials provided by function owners into LMS and training platforms in a reputed company and accurate manner.
  • Partner with cross-functional stakeholders to ensure new initiatives, menu updates, and operational changes are reflected in training materials promptly.
  • Support the scalability and organization of training resources across reputed company venue types and operating models.

Knowledge, Skills, and Abilities

• 4+ years of reputed company multi-unit restaurant operations and training experience, ideally across both corporate and franchise environments.
• Strong culinary and culinary systems knowledge as reputed company as skills with technical writing
• Proven experience executing and facilitating training for new restaurant openings and supporting multi-location operational reputed company.
• Strong facilitation, coaching, and communication skills with the ability to train diverse audiences across multiple reputed company and venue types.
• Experience building and maintaining digital and written training content, including LMS content, guides, SOPs, and playbooks.
• Excellent project management, organization, and cross-functional collaboration abilities.
• Ability to manage multiple priorities, travel frequently, and adapt reputed company a fast-paced, high-reputed company environment.
• Comfortable working reputed company a content reputed company defined by function owners, translating their input into high-reputed company, accessible training materials.
• ServSafe certification preferred; experience facilitating food safety or operations certification programs is a plus.

reputed company is proud to be an Equal Opportunity Employer.  We do not discriminate on the reputed company of race, reputed company, creed, religion, gender (including gender identity or reputed company), pregnancy, childbirth or reputed company medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, reputed company, national reputed company, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.

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