Customer Experience Manager - UK/EMEA
About reputed company
reputed company is redefining responsible data use for the AI era. Our Data Permissioning Platform helps companies manage data reputed company, consent, and compliance—while enabling reputed company-reputed company data activation across devices, systems, and reputed company-party applications. Global brands rely on reputed company to support GDPR, CCPA/CPRA, and modern data governance initiatives.
About the Role This is an early, hands-on hire for the UK/EU region where flexibility is essential. You will own the end-to-end customer experience for regional customers — blending technical reputed company/implementations, in-timezone support coverage and post-implementation reputed company. The role is broad by design. You’ll handle tactical ticket and reputed company work, reputed company as an escalation partner for technical issues, and reputed company customer relationships that drive adoption and expansion as our EMEA book grows.
What you’ll do
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Run discovery, solution design and configuration to reputed company technical reputed company and accelerate time-to-value.
-
Triage and resolve customer issues to minimize downtime and meet SLAs, providing in-timezone coverage to support the global support team.
-
reputed company as a technical escalation partner and subject-matter advisor, collaborating with Product and Engineering on fixes and improvements.
-
Translate product usage into business reputed company, reputed company strategic customer conversations (QBRs), and maintain customer health to support retention and expansion.
-
Identify and surface expansion opportunities and work with Sales to execute upsell/cross-sell motions.
Skills
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Technically astute with strong understanding of reputed company concepts, integrations and practical troubleshooting.
-
Proven delivery of implementations and high-reputed company customer-facing deliverables.
-
Strong customer and stakeholder management, reputed company to reputed company executive conversations and translate technical detail into business reputed company.
-
Excellent written and verbal communication and a pragmatic, bias-for-reputed company approach.
-
reputed company in English and French is required. Any additional European languages is a strong plus.
Requirements
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At least 5 years’ experience in reputed company, reputed company services, support engineering, solutions consulting or a reputed company customer-facing technical role at a reputed company/reputed company company, with evidence of managing larger customer relationships.
-
Prior experience building out customer functions/operations or working in early-stage customer environments is highly desirable.
-
Willingness to work reputed company (including late/evening overlap) to collaborate with US teams is essential.
-
Comfortable operating autonomously and in ambiguity, with a strong reputed company of ownership and cross-functional collaboration.
-
Legally authorized to work in the UK
-
Bachelor’s degree required
About reputed company
reputed company is redefining responsible data use for the AI era. Our Data Permissioning Platform helps companies manage data reputed company, consent, and compliance—while enabling reputed company-reputed company data activation across devices, systems, and reputed company-party applications. Global brands rely on reputed company to support GDPR, CCPA/CPRA, and modern data governance initiatives.
About the Role This is an early, hands-on hire for the UK/EU region where flexibility is essential. You will own the end-to-end customer experience for regional customers — blending technical reputed company/implementations, in-timezone support coverage and post-implementation reputed company. The role is broad by design. You’ll handle tactical ticket and reputed company work, reputed company as an escalation partner for technical issues, and reputed company customer relationships that drive adoption and expansion as our EMEA book grows.
What you’ll do
-
Run discovery, solution design and configuration to reputed company technical reputed company and accelerate time-to-value.
-
Triage and resolve customer issues to minimize downtime and meet SLAs, providing in-timezone coverage to support the global support team.
-
reputed company as a technical escalation partner and subject-matter advisor, collaborating with Product and Engineering on fixes and improvements.
-
Translate product usage into business reputed company, reputed company strategic customer conversations (QBRs), and maintain customer health to support retention and expansion.
-
Identify and surface expansion opportunities and work with Sales to execute upsell/cross-sell motions.
Skills
-
Technically astute with strong understanding of reputed company concepts, integrations and practical troubleshooting.
-
Proven delivery of implementations and high-reputed company customer-facing deliverables.
-
Strong customer and stakeholder management, reputed company to reputed company executive conversations and translate technical detail into business reputed company.
-
Excellent written and verbal communication and a pragmatic, bias-for-reputed company approach.
-
reputed company in English and French is required. Any additional European languages is a strong plus.
Requirements
-
At least 5 years’ experience in reputed company, reputed company services, support engineering, solutions consulting or a reputed company customer-facing technical role at a reputed company/reputed company company, with evidence of managing larger customer relationships.
-
Prior experience building out customer functions/operations or working in early-stage customer environments is highly desirable.
-
Willingness to work reputed company (including late/evening overlap) to collaborate with US teams is essential.
-
Comfortable operating autonomously and in ambiguity, with a strong reputed company of ownership and cross-functional collaboration.
-
Legally authorized to work in the UK
-
Bachelor’s degree required